Technical Support Executive

Role Overview

Join our team in Mohali as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.

Key Responsibilities

Chat-Based Support: Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat.
Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance.
Problem Resolution: Diagnose and fix technical errors with clear, step-by-step guidance.
Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.

Job Requirements

Qualification:Any Graduate with a strong interest in technology (Technical degrees preferred).
Location Preference:Local Tricity candidates (Chandigarh, Mohali, Panchkula) preferred.
Joining:Immediate Joiners will be given priority.
Technical Knowledge: Basic understanding of domains, servers, and internet protocols.
Communication: Exceptional written English skills and the ability to multitask across multiple chat windows.
Flexibility: Ability to work in rotational shifts (5-day work week) with 2 rotational week-offs.

Compensation & Benefits

Salary: Up to 26K CTC per month.
Transport:Free CAB facilities available for Female candidates for shifts between 9:00 PM and 6:00 AM.
Work Location: Mohali.

Contact Information

Interested candidates can reach out to:

Contact Person: Manik Vashist
Contact Number: 7986545758
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