The Lead, Infrastructure & Security, is responsible for managing and supporting the company's global IT infrastructure and security operations in alignment with organizational objectives. This role is essential in ensuring technology systems are maintained and improved to meet operational requirements. The Manager is expected to follow the strategic direction and leadership established by their supervisor and company leadership. The position is responsible for implementing best practices, maintaining accountability, and actively managing risks to business continuity and data protection. The Manager translates technical requirements into practical solutions and communicates effectively across departments, while ensuring all initiatives remain consistent with guidance and priorities set by executive leadership.

Requirements:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Lead and manage enterprise IT infrastructure operations and strategy
Design and maintain scalable, high-availability infrastructure environments
Manage Nutanix (HCI, virtualization, storage) infrastructure
Administer Active Directory (AD), DNS, DHCP services
Oversee Microsoft 365 (Exchange, Teams, SharePoint)
Manage Entra ID, MFA, SSO, and Conditional Access
Implement Intune for endpoint and device management
Configure Group Policy Objects (GPO)
Manage file servers, storage systems, and access controls
Implement Rubrik backup and disaster recovery solutions
Drive patch management and vulnerability remediation
Lead service desk team and handle escalations
Ensure ITIL-based service management processes
Maintain infrastructure documentation and SOPs
Mentor infrastructure and service desk teams

Qualifications / Skills :

Formal Education & Certification

Bachelor's degree Computer Science or IT Engineering

Certifications in Business Administration, Project Management

Preferred Certifications

Microsoft Azure/M365 Certifications

Nutanix Certifications

ITIL Certification

Security certifications (optional)

Compliance & Frameworks

ISO 27001

Basic GDPR awareness

ITIL framework

Risk management practices

Experience:

10-15 years IT Infrastructure experience
Nutanix HCI and virtualization expertise
Active Directory, DNS, DHCP administration
Microsoft 365 and Entra ID experience
Intune and Group Policy management
File Server and Storage experience
Rubrik Backup and DR knowledge
Patch management expertise
Service desk leadership experience
ITIL knowledge
Strong troubleshooting skills

Personal Attributes

Team-oriented, collaborative, and able to build cooperation across all levels of the organization
Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines
Demonstrates discretion, integrity, and professionalism in handling confidential information
Strong relationship management, conflict resolution, and performance management skills
Excellent communication and documentation skills; able to present technical concepts to non-technical audiences
Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities

Work Conditions

Standard 40-hour work week; after-hours work may be required with supervisor's approval
Able to participate in training sessions, presentations, and meetings
Some travel may be required to meet with clients, stakeholders, or off-site personnel
Ability to sit for extended periods
Manual dexterity to operate computers and related equipment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

IT Support Services Lead (Infrastructure)