Hardware And Software Troubleshooting, User Access Management, Application support and incident resolution, Problem Management and Root Cause Analysis, Basic to intermediate networking knowledge, Service Request Incident Management

Microsoft Intune Endpoint Management, Device Lifecycle and Asset Governance, Process mapping and workflow design using Visio or similar tools, Incident Request and Change Management, ServiceNow or similar ITSM platforms, Data analytics reporting and continuous improvement methodologies

physical access control , threat modeling , It Networking, Cpp, Cisco Ccna, intrusion detection, technology delivery design and execution, PSP, Construction Architecture, Video Management, security engineering, Security Assessments, Case Management, security design reviews, no-code development platforms, Security Protocols, computer and network security

Fortinet, Ccna, Zscaler, Terraform, Cloud Networking, Routing Protocols, Cisco Ise, Python, Routing, Juniper Srx, Automation, BGP, Jncia, Git, Ansible, Paloalto, Rest Apis, OSPF, Basic Networking skills, CI CD, Forti-SASE, F5 Load Balancers, Prisma Access, Network Security Operations, Switching, Cisco FTD

Bitlocker, Okta, Itil Processes, Vpn, Microsoft Teams, Global Protect, Incident Service Request and Change processes

Unix, Sybase, Db Management, System Monitoring, Windows, Sap Hana, Shell scripting, Netweaver, Oracle, Python, Solution Documentation, OS Linux, SAP Basis Fundamentals, Notification Management, Integration Monitoring, SAP Focused Run FRUN, SAP Solution Manager 7.2, Technical Monitoring, incident management workflows, ITIL process fundamentals

Servicenow, Elk, Windows Server Administration, Grafana, Itil, Kubernetes

vendor coordination , oem management , It Procurement, Patch Management, Windows, Ip Vpn, Macos, Endpoint Security, Jira, Firewall, Linux, Itil Processes, Lan, software license management, Access Control, endpoint hardening, device compliance, Kaspersky Antivirus, Wi-Fi, Active Directory, ManageEngine ServiceDesk, L1 L2 troubleshooting, Safetica DLP, JumpCloud MDM

Networks, Microsoft 365, Vpn, Azure, Entra ID, Wi-Fi, Active Directory, endpoint management, Windows environments, collaboration tools, cybersecurity practices, Teams, Sharepoint