Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Job Summary: In this position, you will be responsible for providing operational support of the entire employee benefits life cycle. The position will include oversight of many key operational tasks that are part of the overall UMS Benefit Services lifecycle. Must have a proven track record of being able to work effectively in a task-oriented environment with a high attention to detail and quality of work output.

Primary/Essential Duties And Key Responsibilities

Process the following items for multiple customers in a timely manner with a high level of customer service and quality: Mainly COBRA (Complete COBRA), Health and Welfare, Life events, new hires, haste enrollments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status events, appeals, HSA administration, and payroll adjustments
Complete customer data audits based on pre-defined Standard Operating Procedures (SOPs)
Drive to specialize in certain tasks
Ability to successfully track time spent on tasks/activities and follow departmental protocols
Identify process improvement opportunities based on current workflows in the department and communicate with leadership

Required Qualifications

Commitment to excellence and high standards; demonstrates the ability to hold self and others accountable for delivered work
Self-starter who is motivated to succeed
Confident and professional communicator
Ability to work collaboratively with Peers
Strong and professional communication skills, both oral and written
Strong organizational skills
Ability to manage many priorities effectively
Ability to follow operational standard procedures effectively and efficiently
Versatility, flexibility, and a willingness to work within constantly changing priorities with high enthusiasm, drive and passion
Ability to work independently and/or as a team
Acute attention to detail
Proficient using the Microsoft Suite of software
Excellent judgment with the ability to make timely and sound decisions (Experience, Education, Certification, License and Training)
Bachelor's degree (B.Com./B.Sc./B.A.) or equivalent
Experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions is preferred

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

Specialty Support Representative II