JIRA, HTML, Sosl, Javascript, Batch, Soql, Data Loader, CSS, Flows, Triggers, Jenkins, Git, Service Cloud, Visualforce, Sales Cloud, Queueable, Change Sets, Aura Components, Gearset, SOAP APIs, Platform Events, Copado, Salesforce Apex, Scheduled Apex

Data Loader, Dashboards, Flows, JIRA, Confluence, Reports, Salesforce Cpq, Agile, Scrum, Salesforce Sales Cloud, Process Automation, CTI Telephony integration, Lightning Experience, Salesforce Service Cloud, Sales Service Console, Case Management, Milestones, entitlements, CRM Analytics, Omni-Channel, Lightning Knowledge

service optimization , System Configuration, Oracle Cloud, Api Integration, User Training, Database Management, Java Development, Project Management, Data Analysis, Troubleshooting

APEX, Einstein Analytics, Genesys Cloud CX, Salesforce Flows, CRM Analytics, Real-time transcription, Salesforce Service Cloud Voice

Data Governance, Security Compliance, Amazon Connect, Salesforce Voice Omni-Channel, Transcription, Voice analytics, Salesforce Service Cloud Voice, Routing strategies, Analytics, call recording, CTI troubleshooting, Real-time analytics, IVR contact flows

Otbi, SOAP APIs, Oracle CX Sales Cloud

APEX, Saml, Oauth, Sales Cloud, Kafka, Soql, LWC, Graphql, Jenkins, Git, Sosl, Azure DevOps, Bulk API v2, Platform Events, SFDX, Azure Integration Services, Copado, Flow, cdc, Event Hubs, Gearset, Experience Cloud, External Services, OIDC

Data Modeling, System Architecture, Integrating Salesforce with external systems, AI-enabled support platforms, Gainsight integrations, Microsoft Fabric, Flows automation, Forethought Agentforce, Case management design, Salesforce Service Cloud, Data pipelines