Essential Job Functions:

Own and manage strategic client accounts, acting as the primary point of contact and trusted advisor to drive long-term partnerships and account growth
Develop and execute account plans focused on revenue growth, profitability, and expansion within assigned accounts
Build strong relationships with key stakeholders across client organizations, particularly within public sector agencies
Drive upsell and cross-sell opportunities by positioning end-to-end IT services solutions (applications, cloud, analytics, cybersecurity, managed services)
Partner closely with sales, solutioning, and delivery teams to shape proposals and win business
Oversee end-to-end delivery in collaboration with delivery teams to ensure projects are delivered on time, within scope, and meet contractual commitments
Monitor account financials, including revenue, margins, and forecasting ensure projects meet profitability targets
Track project performance and ensure timely execution to meet client and internal KPIs
Maintain high levels of customer satisfaction (CSAT/NPS) through consistent engagement and successful delivery outcomes
Prepare and present account reviews, reports, and growth plans to internal and client stakeholders
Stay up to date on public sector trends, procurement landscape, and technology developments to refine account strategies
Coach and support junior team members where required

Basic Qualifications:

Minimum 4-5 years of experience in IT services or system integration sales
Proven experience managing and growing accounts within the Singapore public sector
Strong network and relationships within government agencies preferred
Experience selling end-to-end IT solutions such as application development, managed services, cloud, analytics, cybersecurity, and infrastructure services
Strong account farming experience with a track record of growing existing accounts
Experience in account planning, pipeline management, and developing growth strategies
Solid understanding of financial management, including forecasting, revenue tracking, and margin management
Demonstrated track record of meeting or exceeding sales and revenue targets
Strong stakeholder management, communication, and influencing skills
Bachelor's degree or equivalent experience
Continuous learner with a strong understanding of IT services and market trends

Other Qualifications:

Experience from leading IT services or system integrator companies is preferred
Professional certifications, such as Certified Account Executive (CAE) or Certified Strategic Account Manager (CSAM) are an advantage
An advanced degree is a plus

Thanks,

Saghana Sithara

Business Manager, Recruitment| Quess Selection & Services, Singapore

EA License Number: 23C2060 Registration ID is R1550224

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as abridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.

Client Partner Public Sector (IT Services)