Project Role : Full Stack Engineer

Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud first and agile mindset.

Must have skills : Collaboration

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

AI Powered Tech Talent

As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with cross-functional teams to ensure seamless operations. You will also engage in proactive maintenance and optimization of systems to enhance efficiency and reliability, while adhering to best practices and compliance standards.

Job Summary

We are seeking a forward-thinking professional with AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Workplace Collaboration Platforms. The ideal candidate should have a strong understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise grade technology solutions using Gen AI / Agentic AI Frameworks. This role requires the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Collaboration processes, driving the next generation of enterprise automation and intelligence.

The role involves designing, implementing, and managing enterprise-grade collaboration platforms and unified communication services across Microsoft 365 platform. The engineer will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and high-performing collaboration solutions that enable seamless communication and productivity for our global workforce.

Key Responsibilities:

Expected to perform independently and become an SME.
Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption.
Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows
Engage with multiple teams and contribute on key decisions
Expected to provide solutions to problems that apply across multiple teams
Facilitate workshops and discussions to gather requirements and feedback from stakeholders
Mentor junior professionals and assist in their development and understanding of application processes

Professional & Technical Skills:

Connects AI concepts to business objectives for on-time delivery
Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) demonstrated through project implementations
Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing)
Build Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content
Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects
Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP
Hands on experience in automation leveraging Devops pipelines and manage CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions
Worked on improving the Digital Experience scores for business

Must Have Skills:

Proficiency in Entra ID & Microsoft 365 Services including Productivity Apps, Collaboration Apps such as:
Microsoft 365 (EXO, Sharepoint, Onedrive, PowerApps, PowerBI, Viva)
Microsoft CoPilot
Microsoft Azure AD
Microsoft Teams EV & Rooms
Azure DevOps
PowerShell, Ansible, Python & Terraform
Experience with Enterprise Voice & Contact Center solutions like Teams, Cisco, Zoom etc
Ability to analyze business requirements and translate them into technical specifications.
Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem
Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments.
Excellent communication and stakeholder management skills.

Certifications (Required / Preferred):

Required:

Microsoft Certified: Teams Administrator Associate (MS-700)
Microsoft 365 Certified: Fundamentals (MS-900)
Azure Fundamentals (AZ-900)

Preferred:

Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/MS-102)
Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
Quest / Sharegate product certifications (if available)

Additional Information: -

The candidate should have minimum 5/3 years of experience in Workplace collaboration services with Microsoft 365 for L9/L10.

Additional Information:

The candidate should have minimum 3 years of experience in Oracle Database Administration (DBA).
This position is based at our Pune office.
A 15 years full time education is required.
Resource needs to be AI Ready.