Description

Overview of a Trans Ops Representative

The TOC is Amazon's central command and control hub for transportation execution across the Supply Chain network. Operating across North America, India, and the EU, the TOC ensures seamless freight movement from vendor pick-up through fulfillment center delivery and onward to carrier hubs.

What The TOC Does

Ensures on-time pick-up and delivery of freight between vendors, Fulfillment Centers (FCs), and carrier hubs, resolves transportation exceptions while keeping all stakeholders informed, Analyzes network trends to drive automation and process improvements, Monitors real-time network data for actionable operational insights

Operational Verticals - Inbound Operations - Manages the Vendor → Carrier → Fulfillment Center pipeline. You'll ensure freight is picked up on schedule and delivered per appointment, resolving any issues that arise during the pick-up-to-delivery lifecycle. Outbound Operations - Manages the Fulfillment Center → Carrier → Carrier Hub pipeline. You'll ensure trucks depart FCs on time to fulfill customer delivery promises, addressing issues from FC departure through final delivery.

Key Responsibilities

Stakeholder Communication: Serve as the bridge between external partners (carriers, vendors, suppliers) and internal teams (Retail, Finance, Software Support, Fulfillment Centers)
Data Analysis & Reporting Extract and analyze data from multiple databases using Excel, Access, SQL, and other tools; deliver ad hoc reports that drive decisions
Performance Metrics Develop, track, and interpret key metrics to improve business outcomes
Business Requirements Scoping: Define functional requirements for Amazon's technology teams to build scalable solutions
Data-Driven Decision Making: Quickly assess business impact of emerging trends and act decisively
Issue Escalation & Resolution: Systematically escalate problems to the right owners and drive follow-through to resolution
Narrative & Reporting: Create clear narratives outlining weekly findings, goal variances, and present insights in review forums
Real-Time Customer Support: Deliver exceptional customer experience in a fast-paced environment.

Basic Qualifications

Bachelor's degree (any discipline)
Advanced proficiency in Microsoft Excel (Pivot Tables, VLookUps, data modeling)
Experience communicating with multiple stakeholders, including C-level executives and cross-functional teams, Proven ability to thrive in fast-paced, high-performance team environments
Strong written and verbal communication skills
Foundational understanding of logistics and supply chain operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Mode Of Joining

Virtual (WFH) in the below 10 Preferred Locations:

Telangana, Karnataka, Andhra Pradesh, Punjab, West Bengal, Tamil Nadu, Rajasthan, Utter Pradesh, Delhi, Maharashtra.

Key job responsibilities

Stakeholder Communication: Serve as the bridge between external partners (carriers, vendors, suppliers) and internal teams (Retail, Finance, Software Support, Fulfillment Centers)

Data Analysis & Reporting Extract and analyze data from multiple databases using Excel, Access, SQL, and other tools; deliver ad hoc reports that drive decisions
Performance Metrics Develop, track, and interpret key metrics to improve business outcomes
Business Requirements Scoping: Define functional requirements for Amazon's technology teams to build scalable solutions
Data-Driven Decision Making: Quickly assess business impact of emerging trends and act decisively
Issue Escalation & Resolution: Systematically escalate problems to the right owners and drive follow-through to resolution
Narrative & Reporting: Create clear narratives outlining weekly findings, goal variances, and present insights in review forums
Real-Time Customer Support: Deliver exceptional customer experience in a fast-paced environment.

Basic Qualifications

Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Can work proactively and independently, meet deadlines, and deliver on projects and tasks
Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
Experience in writing and editing with a strong command of grammar, punctuation and style
Knowledge of working over internet and successfully navigating websites
Knowledge of Microsoft Office including Outlook, Word, and Excel
Qualitative Requirements

Preferred Qualifications

Qualitative Requirements
Ø Graduation in any specialization from a recognized university.
Ø Excellent communication skills (written and verbal).
Ø Ability to communicate correctly and clearly with all customers
Ø Good comprehension skills – ability to clearly understand and state the issues customers present

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Telangana

Job ID: A10434046

Transportation Representative, Transportation Representative