Location Name: Pune Corporate Office - Mantri

Job Purpose

The Business Analyst will be part of the Technology as Business unit, a high impact engineering organization that has delivered platforms at massive scale (60M+ app downloads, 96B+ API transactions) with omni channel presence across Android, iOS, and Web.

This role operates in a POD-based, product engineering environment, with primary ownership of end-to-end delivery coordination, ensuring seamless execution across Product (PMG), Engineering (PDG), QA, and Support (SSG) teams.

The Business Analyst is responsible for driving requirement clarity, delivery tracking, stakeholder alignment, and execution governance, ensuring high-quality, timely, and scalable product delivery in a fast-paced environment.

Duties And Responsibilities

End-to-End Delivery Ownership (CRITICAL)
Own end-to-end delivery lifecycle from requirement inception to production rollout
Drive project planning, execution tracking, and milestone governance
Ensure clear communication and alignment across all stakeholders
Proactively identify risks, delays, and dependencies and drive resolution
Act as the single point of accountability for delivery coordination across PODs and teams
Delivery Governance & Tracking
Maintain and track:

o Sprint progress

o Delivery milestones

o Risk logs and dependency trackers

Drive daily/weekly governance reviews with stakeholders
Ensure transparent reporting to leadership on delivery status
Playing Scrum master role in the scrum master and performing daily stand-up and publishing the MOM and retrospection
Stakeholder Communication
Act as the central communication bridge between:

o Business teams

o Engineering teams

o QA and DevOps

Ensure:

o Clear requirement communication

o No ambiguity in delivery expectations

o Timely escalation of issues

Execution Discipline
Ensure adherence to:

o Agile practices

o Delivery timelines

o Defined scope

Push teams toward closure, not just discussion|
Support optimization of onboarding journeys through testing, feedback loops, and behavioral insights
Contribute to reducing Time-to-First-Value (TTFV) and improving onboarding efficiency
Provide feedback to Product and Engineering teams for improvements

Key Decisions / Dimensions

Prioritization of features and backlog based on delivery feasibility and business impact
Identification and escalation of delivery risks and blockers
Trade-offs between:

o Scope vs timelines

o Business demand vs engineering capacity

Driving go/no-go readiness from a delivery and requirement clarity perspective
Selecting execution approaches to meet deadlines while maintaining quality

Major Challenges

Managing delivery across multiple stakeholders, PODs, and business units simultaneously
Ensuring alignment between business expectations and engineering execution
Driving delivery in a high-speed, continuously evolving environment
Handling ambiguity in requirements while maintaining delivery timelines
Tracking dependencies across multiple systems and teams
Maintaining clear communication and transparency under pressure
Balancing speed, quality, and execution discipline

Required Qualifications And Experience

Qualifications

o Bachelor's degree in Engineering / Technology

o Preferred: Computer Science / IT

Should have 1– 5 years of mobile/digital domain experience
Prior & relevant experience in Mobile Apps domain across multiple operating systems
Work Experience
3–6 years of experience in Business Analysis / Product / Digital domain
Strong experience in:
Digital products (Mobile / Web)
Requirement gathering and documentation
Experience working in:

o Agile / DevOps environment

Fast-paced product organizations
Skills Keywords
Should have knowledge of system interfaces required for building apps
Demonstrated success & achievement orientation.
Excellent communication skills.
Strong bias for action & driving results in a high performance environment.
Excellent relationship skills.
Exceptionally high motivational levels and needs to be a self-starter.
Strong project execution and tracking capability
Experience managing multiple stakeholders and dependencies
Ability to drive closure and ensure accountability
Strong communication and escalation management
AI / Innovation Awareness
Awareness of AI usage in:
Requirement analysis
Product insights
Automation of workflows
Ability to identify areas where AI can improve product efficiency
Soft Skills
Strong analytical and problem-solving ability
Excellent communication and stakeholder management
High ownership and accountability mindset
Ability to work under pressure and tight timelines
Strong execution focus in high-performance environments
Self-driven and proactive individual

Deputy Unit Manager - Technology as a Business