Walk -in drive at HCLTech for US Healthcare (Voice) Chennai for Team Lead on 21st April'26

Date: 21st April'26

Time: 10:00 AM to 1:00 PM

Venue: ETA 3: No 33, Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130

Contact Person: Suriyapriya

Experience: 6 to 9 Years

Shift: US Shift (Night Shift)

Skill: Team Lead, Senior Team Lead (Voice Process) - Health Care

Job Summary

The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance

KEY WORDS

International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls

Essential Responsibilities

Responsible for the day-to-day management of 15 25 front level employees

Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction

Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources

Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures

Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).

Assist with attendance documentation, weekly timesheet validation and schedule adherence.

Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.

Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers

Timely response to mails

Skills And Competencies

Microsoft Office (Excel and PPT Preferred)

High proficiency in communication (Written and spoken)

Focuses on delivering a positive customer experience

Proven leadership experience. Should be a team player.

Ability to develop, lead and motivate a team.

Ability to identify process improvement ideas for implementation

Ability to provide and support a vision and direction.

Proficiency to assemble, organize and sequence work.

Formal Education And Experience

Bachelors degree in any stream and progressive work experience in Healthcare RCM

Minimum 1-2 Year Of Experience In Current Role

4-6 years of overall experience

This job is provided by Shine.com

Mega Walkin Drive for Team Lead, Senior Team Lead - Healthcare Domain