Skills:
Natural Language Processing, Dialogflow, REST APIs, Chatbot Frameworks, Microsoft Bot Framework, Azure Bot,

Company Overview

Twixor is a leading provider of digital customer engagement and business process automation solutions, empowering enterprises worldwide to orchestrate transactions over modern messaging channels. Our patented technology and AI-driven journey orchestration deliver hyper-personalized experiences across industries, driving customer loyalty and efficient operations.

Job Overview

Twixor is seeking a Junior Chatbot Developer with 1 to 3 years of experience to join our dynamic team in Chennai. As a full-time member, you will design, develop, and optimize chatbot solutions using cutting-edge frameworks and AI technologies to enhance our digital process automation offerings. This is an opportunity to help shape the future of customer engagement across diverse industries.

Qualifications And Skills

Proficiency in Dialogflow, Chatbot Frameworks, and Microsoft Bot Framework (Mandatory skill) with hands-on experience in developing conversational agents and workflows.
Strong understanding of natural language processing techniques and the ability to integrate NLP for intent recognition and context handling in bots.
Experience creating, consuming, and troubleshooting REST APIs to enable seamless communication between chatbots and backend systems.
Working knowledge of deploying, scaling, and managing chatbots using Azure Bot Services or similar cloud-based platforms.
Strong analytical and problem-solving abilities for efficient conversation flow design and error handling within interactive bots.
Effective verbal and written communication skills to collaborate with UI/UX, QA, product, and business teams for aligning chatbot experiences with business goals.
Familiarity with integrating bots into messaging platforms such as WhatsApp, Facebook Messenger, or Telegram for omni-channel user experiences.
Ability to work independently and as part of a team in a fast-paced, agile development environment with client-facing exposure.
Proven aptitude for learning new technologies and frameworks in the rapidly evolving field of AI and conversational automation.
Attention to detail in code quality, security, and performance optimization for enterprise-grade chatbot solutions.

Roles And Responsibilities

Design, develop, and deploy chatbot solutions leveraging Dialogflow, Microsoft Bot Framework, and industry-standard chatbot development practices.
Implement and enhance natural language processing models to deliver context-aware, personalized, and efficient conversational experiences for users.
Integrate and maintain REST APIs enabling seamless connectivity between chatbots and enterprise backend systems or databases.
Collaborate closely with cross-functional teams-UI/UX designers, QA engineers, and product managers-to translate business requirements into conversational flows.
Test, monitor, and optimize bot performance regularly, identifying improvement areas for user engagement and satisfaction.
Support integration of chatbot solutions with popular messaging channels including WhatsApp, Facebook Messenger, Telegram, and web platforms.
Document chatbot flows, APIs, and technical decision-making to ensure maintainable, scalable, and reusable solutions for future use.
Participate in troubleshooting, debugging, and root cause analysis to resolve chatbot-related issues promptly and efficiently.