Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Site Reliability Engineering

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous vigilance and responsiveness to maintain system reliability and support business continuity through effective troubleshooting and resolution.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to enhance system performance and reliability.
Document findings and solutions to support knowledge sharing within the team.
Assist junior team members in understanding complex issues and developing problem-solving skills.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Site Reliability Engineering.
Strong knowledge of system monitoring and incident management practices.
Experience with automation tools to improve operational efficiency.
Ability to analyze logs and metrics to diagnose system issues.
Familiarity with cloud infrastructure and deployment models.
Skilled in scripting and automation to support system reliability.

Additional Information:

The candidate should have minimum 3 years of experience in Site Reliability Engineering.
This position is based at our Bengaluru office.
A 15 years full time education is required.

, 15 years full time education