Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Aras Innovator Customization

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and delivering timely solutions to ensure smooth and uninterrupted operations. The position demands continuous interaction with different teams to understand system intricacies and contribute to maintaining the overall health and performance of critical applications within the organization.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to prioritize and address system issues effectively.
Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
Monitor system performance and recommend improvements to prevent future disruptions.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Aras Innovator Customization.
Experience in customizing and configuring Aras Innovator to meet business requirements.
Strong troubleshooting skills to diagnose and resolve complex software issues.
Ability to work with cross-functional teams to implement and support software solutions.
Familiarity with software lifecycle processes and change management within enterprise environments.

Additional Information:

The candidate should have minimum 7.5 years of experience in Aras Innovator Customization.
This position is based at our Pune office.
A 15 years full time education is required.