Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Site Reliability Engineering

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous vigilance and dynamic problem-solving to maintain system reliability and support business continuity in a fast-paced environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to enhance system performance and reliability.
Document findings and solutions clearly to support knowledge sharing within the team.
Assist in the development and implementation of best practices for system monitoring and incident management.
Support junior team members by providing guidance and sharing expertise.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Site Reliability Engineering.
Strong understanding of system architecture and cloud infrastructure.
Experience with incident response and root cause analysis.
Familiarity with automation tools and scripting for system maintenance.
Ability to monitor and optimize system performance under varying loads.
Knowledge of configuration management and deployment processes.

Additional Information:

The candidate should have minimum 3 years of experience in Site Reliability Engineering.
This position is based at our Bengaluru office.
A 15 years full time education is required.

, 15 years full time education