Location: In-office

Company: OneNDF

Industry: Fintech / Lending / Property-Backed Loans

About OneNDF

OneNDF is a fintech platform focused on property-backed loans, helping individuals and businesses access the right financing solutions through a faster, smarter, and more guided process. We are building technology-led workflows to improve lead qualification, customer engagement, and loan conversion journeys.

Role Overview

We are looking for an AI Voice Agent Engineer / Conversational AI Developer who can build an AI calling agent from scratch for both inbound and outbound leads.

This role requires someone who can combine AI, voice workflows, automation, telephony, CRM integrations, and conversation design to create a reliable calling system that can speak with leads, qualify them, capture responses, route them correctly, and continuously improve performance.

The ideal candidate should be able to take ownership from strategy to execution — from designing the call logic and agent prompts to integrating APIs, deploying the system, and optimizing it based on real call outcomes.

Key Responsibilities

Build and deploy an AI-powered voice calling agent for inbound and outbound lead interactions
Design end-to-end conversation journeys for different loan products such as home loans, LAP, business loans, school financing, and builder-related queries
Create call flows for:
lead qualification
customer profiling
document readiness checks
follow-up reminders
appointment booking / RM assignment
missed call / callback handling
Develop the logic for multilingual customer conversations, especially across Indian borrowers
Integrate the AI agent with telephony systems, CRM, lead management tools, and internal workflows
Build prompt architecture, intent mapping, fallback responses, escalation flows, and human handover logic
Ensure the agent captures and structures customer responses accurately
Set up dashboards, transcripts, disposition tagging, and performance analytics
Improve the agent continuously based on call recordings, drop-offs, qualification quality, and conversion data
Work closely with business, sales, ops, and tech teams to align the AI agent with real customer journeys
Ensure data privacy, compliance, and appropriate safeguards in customer interactions

What the Person Will Build

Inbound AI qualification calls for fresh leads
Outbound AI follow-up calls for warm and cold leads
AI-based lead screening before RM allocation
Basic multilingual voice interactions
Call summaries and disposition reports
Escalation to human teams where required
Integrations with OneNDF's internal systems and workflows

Required Skills

Strong experience in building AI agents, voice bots, or conversational automation systems
Hands-on experience with speech-to-text, text-to-speech, LLM workflows, and voice orchestration
Experience working with APIs, webhook-based workflows, CRM integrations, and telephony platforms
Good understanding of prompt engineering, conversational design, fallback logic, and structured response capture
Experience in backend development and automation workflows
Ability to deploy, test, troubleshoot, and optimize production-grade systems
Strong problem-solving ability with an ownership mindset
Comfort working in a fast-moving startup / fintech environment

Preferred Background

Prior experience in fintech, banking, lending, insurance, or lead qualification workflows
Experience building AI agents for sales calls, support calls, lead conversion, or collections
Familiarity with Indian customer conversations, multilingual flows, and telecalling processes
Understanding of customer qualification logic for financial products
Experience with dashboards, call analytics, and agent performance improvement

Key Outcomes / Success Metrics

AI agent launched and handling live inbound and outbound calls
Improved lead qualification speed
Better lead-to-RM handover quality
Reduced manual calling load for the ops / telecalling team
Higher contactability and follow-up efficiency
Accurate call summaries, tagging, and workflow routing
Better conversion support through faster response time

Who This Role Is Ideal For

This role is ideal for someone who enjoys building practical AI systems that solve real business problems. You should be comfortable moving between technology, conversation logic, operations, and execution.

You should be able to think like:

an engineer while building the system,
a product owner while designing the journey,
and an operations manager while improving performance.

Why Join OneNDF

Opportunity to build a high-impact AI system from the ground up
Direct ownership of a live business-critical product
Exposure to fintech, lending, voice automation, and customer journey design
Fast-paced environment with real deployment responsibility
Chance to shape how AI is used in loan sourcing and qualification

AI Voice Agent Engineer / Conversation AI Developer