Purpose

Responsible for ensuring the physical security and safety of all shipments in the Area and various facilities under the Area

Key Responsibilities

Responsibilities

Ensure physical security and safety of all shipments in the Area and various facilities (Service Centers, PUD/ DC etc.) under the Area
Investigate cases related to loss, damage, pilferage, theft of shipments and misuse of credit cards in the Area; Ensure collaboration with Branch Security where required
Ensure regular updation of SHIELD (online security module) and timely closure of investigation cases related to the Area in the system
Responsible for safety of high value shipments in the Area through physical hand-over and take-over, sending pre-alerts, monitoring shipments in transit, educating customers on packaging etc. as per defined procedure
Ensure security checks on pickups done in the Area for dangerous goods/ banned items
Ensure security checks on all shipments received from cash customers in the Area
Conduct security verifications for all new Area customers prior to signing contracts
Ensure the physical security of all the Blue Dart facilities in the areas covered under the Area
Ensure the functioning of electronic security devices in the Area (CCTV, Access Control, Fire Alarms, etc)
Conduct regular security audits in the Area
Undertake pre-employment verifications and police verifications for all new joinees including PDAs in the Area
Conduct security orientation and training for all employees in the Area
Ensure safety of the Area through regular conduct of electrical audits, fire-safety audits etc
Conduct various safety training programs for Area employees including emergency response procedures, mock fire-safety drills, etc.
Ensure communication of the safety related policies and procedures to all Area employees
Maintain relationships and liaison with various regulatory bodies in the areas covered under the Area
Liaise with the local police for smooth operations of delivery /network vehicles during day time
Conduct regular trainings of security guards in the Area
Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

Ensure Shipment Security in the Area

% Damaged shipments, missing/ pilfered shipments in the Area
Number of theft/ pilferage cases involving high value shipments in the Area
% closure of security related cases (Cases of thefts, damages, pilferages etc) in Area

Adherence to timelines and SOPs

% adherence to defined timelines/ TATs in the Area for
Updation and closure of cases in SHIELD
Conduct of pre-employment verification
Conduct of client verification
Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in the Area

Safety Coverage

% coverage of locations in the Area (as per plan) in terms of
Safety Drills
Safety Audits
Security Orientation and Training
Electrical audits

Ensure Performance Driven Culture

Adherence to Performance Management system timelines and guidelines

Support Employee Capability Building

% Key positions within team with identified successors / potential successors

Senior Executive- Security (IXR)