Process Associate

Primary Skills

Collaboration - SharePoint, VMWare Hybrid Cloud, Linux, O365 Administration, Data Center Management, Release Management, MS Dynamics Life Cycle Services (LCS), CITRIX, SCOM/SCCM, Server Administration, Asset Lifecycle Management, Disaster Recovery, Unix, Jboss, Service Desk

Specialization

Systems Engineering: Engineer, Systems & Storage

Job requirements

Key Responsibilities:
Manage customer orders through SAP and ensure accurate and timely processing.
Handle customer queries and issues via email, chat, and ticketing tools—no voice support required.
Monitor order status and proactively communicate updates to internal teams and customers.
Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve order-related issues.
Maintain accurate customer and order data in SAP and other systems.
Investigate and resolve discrepancies in orders, pricing, and delivery schedules.
Generate and analyze reports related to order fulfillment, backlog, and customer satisfaction.
Document standard operating procedures (SOPs) and contribute to process improvements.
Support internal audits and compliance requirements related to order management. ________________________________________ Required Qualifications:
Bachelor's degree in Business, Commerce, Supply Chain, or related field.
3-5 years (Sr. Associate) of experience in Order Management or Customer Service roles.
Proficiency in SAP SD module and familiarity with order-to-cash processes.
Strong written communication skills and attention to detail.
Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
Ability to multitask and prioritize in a fast-paced, high-volume environment.
Proficient in MS Office (Excel, Outlook, Word). ________________________________________ Preferred Qualifications:
SAP SD certification or relevant training.
Experience in shared services or global business services (GBS) environments.
Knowledge of EDI processes and customer self-service portals.
Familiarity with Lean or Six Sigma methodologies.

Process Associate - R01563889