Job Description

JOB DESCRIPTION

An experienced Electrical/Electronics Engineer specializing in UPS systems and AC Power solutions, responsible for providing centralized technical support across India. The role involves supporting field service teams, driving upgrade and modification initiatives, and ensuring service readiness for new and existing products.

The individual will act as a Subject Matter Expert (SME), contributing to troubleshooting, design improvements, and engineering change processes while enhancing overall system reliability and customer satisfaction.

Responsibilities

Provide advanced technical support and guidance to field service engineers across India for UPS systems and AC power products
Analyze field issues, identify root causes, and support resolution for complex technical problems
Support design and development of service upgrade kits, retrofits, and component substitutions
Prepare technical documentation including drawings, installation procedures, and service instructions
Create and maintain Bills of Materials (BOM) for upgrades and service solutions
Participate in Engineering Change Management (ECN), acting as Change Originator/Analyst
Review and validate engineering changes and field feedback to improve product reliability
Support New Product Introduction (NPI) activities ensuring service readiness (documentation, training, spares planning)
Conduct technical training sessions for internal teams and service partners during new releases or upgrades
Work closely with Engineering, Quality, Manufacturing, and Global Teams for issue resolution and improvements
Coordinate with vendors/suppliers for technical evaluation, alternative parts, and cost optimization
Support prototype validation, field trials, and implementation of corrective actions

Qualifications

Bachelor's Degree in Electrical or Electronics Engineering (preferred)
5–10 years of experience in UPS systems / Power Electronics / Critical Power applications
Strong technical knowledge of UPS topology, power modules, control systems, and site integration
Experience in troubleshooting, RCA (Root Cause Analysis), and field failure analysis
Knowledge of CAD tools, documentation systems, and PLM tools (Oracle Agile/PD Cloud preferred)
Strong analytical, planning, documentation, and communication skills
Ability to work cross-functionally with service, engineering, and global teams
Customer-focused mindset with strong problem-solving capabilities

Physical & Environmental Demands

Office-based role with exposure to field sites, labs, and manufacturing environments as required
Use of appropriate personal protective equipment (PPE) during site visits

Travel Requirement

Approximately 20–30% travel (PAN India) based on project, escalation, and training requirements

About Us

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT] . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Engineer II - Service Technical Support - Power