Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Site Reliability Engineering

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

We are seeking a Senior Analyst – Site Reliability Engineering to join our infrastructure and operations team. This role bridges systems engineering, operations, and data-driven decision-making to ensure our platform maintains exceptional uptime, performance, and scalability. You will work on diagnosing complex system issues, optimizing infrastructure efficiency, designing monitoring solutions, and driving continuous improvement initiatives across our production environment.

Roles & Responsibilities:

Conduct root cause analysis on incidents, system failures, and performance degradation document findings and implement preventive measures
Design, implement, and maintain comprehensive monitoring, alerting, and observability solutions across cloud and on-premises infrastructure
Analyze system metrics, logs, and traces to identify bottlenecks, trends, and opportunities for optimization
Develop and maintain Service Level Objectives (SLOs) and error budgets track and report on SLI/SLO compliance
Collaborate with engineering teams to review infrastructure designs, identify risks, and recommend reliability improvements
Participate in on-call rotations, incident response, and post-incident reviews mentor team members on troubleshooting techniques
Automate operational tasks and routine processes develop scripts and tools to improve team efficiency
Create runbooks, documentation, and knowledge base articles to support incident response and operational procedures

Professional & Technical Skills:

5+ years of experience in operations, systems administration, SRE, or DevOps roles

Demonstrated expertise in Linux/Unix systems administration and troubleshooting

Strong proficiency in one or more programming/scripting languages (Python, Go, Bash, etc.)

Hands-on experience with containerization technologies (Docker, Kubernetes) and orchestration platforms

Solid understanding of networking concepts, TCP/IP, DNS, and load balancing

Experience with cloud platforms (AWS, GCP, Azure) or equivalent infrastructure management

Proficiency with monitoring and observability tools (Prometheus, Grafana, ELK, DataDog, New Relic, etc.)

Experience with incident management frameworks and post-incident review processes

Strong analytical, troubleshooting, and problem-solving skills

Experience with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation)

Knowledge of CI/CD pipelines and deployment automation

Experience with databases (SQL and NoSQL) and data warehousing

Familiarity with distributed systems concepts and microservices architecture

SRE certification or formal SRE training

Track record of implementing automation that reduced operational overhead by 20 +

Technical Skills:

Operating Systems - Linux (RHEL, Ubuntu, CentOS), Windows Server
Programming Languages - Python, Go, Bash, Ruby, or Java
Containerization - Docker, Kubernetes, container orchestration
Monitoring & Observability - Prometheus, Grafana, ELK, CloudWatch, Data Dog
Cloud Platforms - AWS, GCP, Azure, or equivalent
IaC & Automation - Terraform, Ansible, CloudFormation, Jenkins

Additional Information:

The candidate should have minimum 3 years of experience in Site Reliability Engineering.
This position is based at our Hyderabad office.
A 15 years full time education is required.
Detail-oriented with a systematic approach to troubleshooting and problem resolution
Strong communication skills ability to explain technical concepts to both technical and non-technical stakeholders
Proactive mindset initiative to identify improvements and propose solutions
Comfortable working in a fast-paced environment with on-call responsibilities
Strong collaboration skills and ability to work effectively in cross-functional teams
Continuous learning mindset eagerness to stay current with emerging technologies

, 15 years full time education