Position Overview

The Client Relationship Manager will serve as the primary point of contact for clients, ensuring seamless communication, coordination, and execution of events. The role focuses on building long-term client relationships, understanding client requirements, managing event coordination, and driving business growth through upselling and cross-selling opportunities. The ideal candidate should possess strong interpersonal skills, client servicing experience, and the ability to maintain trust-based professional relationships.

Key Responsibilities

Client Relationship Management

Act as the main liaison between clients and the internal event/project teams.
Build and maintain strong, long-term relationships with clients through regular communication and engagement.
Understand client expectations, preferences, and business objectives to deliver exceptional service.
Ensure high levels of client satisfaction throughout the event lifecycle.
Handle client queries, concerns, and escalations professionally and promptly.

Event Coordination

Coordinate with internal teams including production, creative, operations, vendors, and management for smooth event execution.
Ensure all client requirements, timelines, and deliverables are communicated accurately to relevant teams.
Monitor project/event progress and provide timely updates to clients.
Attend meetings, site visits, and event executions as required.
Ensure seamless coordination before, during, and after events.

Business Development & Revenue Growth

Identify opportunities for upselling and cross-selling additional services offered by the company.
Recommend suitable event solutions, enhancements, and value-added services to clients.
Support repeat business generation through relationship management and service excellence.
Contribute to achieving revenue and client retention targets.

Relationship Building & Trust Development

Develop trust and credibility with clients through consistent communication and dependable service.
Maintain a professional and positive brand image of the company.
Build a strong client network and nurture long-term partnerships.
Gather client feedback and work towards continuous improvement in service quality.

Reporting & Documentation

Maintain accurate records of client interactions, event requirements, proposals, and follow-ups.
Prepare reports on client engagement, event status, and revenue opportunities.
Coordinate contract discussions, quotations, and approvals in collaboration with management.

Required Skills & Qualifications

Bachelor's degree in Business Administration, Marketing, Event Management, or related field.
2–5 years of experience in client servicing, event management, account management, or relationship management.
Excellent verbal and written communication skills.
Strong coordination and multitasking abilities.
Proven ability to build and maintain client relationships.
Sales-oriented mindset with experience in upselling and cross-selling.
Problem-solving and conflict-resolution skills.
Proficiency in MS Office, CRM tools, and event coordination processes.