microsoft products , Outlook, SLA, Microsoft 365, Microsoft Azure, Video Conferencing, Windows 10, Itil Process, networking fundamentals, XCM, CCH Engagement, OneDrive, TaxCaddy, Thomson GoSystem Tax, Sharepoint, audio-visual hardware, Priority Severity Matrix, SurePrep

AWS, Cisco Ccna, Systems Administration, PCS, Network Engineering, Linux Redhat, Telecom PBX administration, Troubleshooting thin clients, Linux Operating Systems, Maintaining zebra thermal printers, Portable handheld terminals, Project management, Microsoft hardware installation, scanners, Root Cause Analysis, Troubleshooting integrated and interdependent computer systems

Gxp, Csv, Data Backup, Desktop Support, 21 Cfr Part 11, User Access Management, User Account Management, DI, Active Directory, Basic IT Infrastructure Support, Gmp, Password Administration, GDP, End-User Troubleshooting

VMware, DHCP, Windows Server, Gcp, Firewall, Linux Os, PowerShell, Vpns, Dns, Azure, AWS

Android, M365, Macos, Ios, MS Teams, Edge Browser, Zoom

Network Engineering, Linux Redhat, Systems Administration, Cisco Ccna, AWS, project management, troubleshooting thin clients, Linux Operating systems support, Data Cabling, telecom PBX administration, Microsoft hardware installation, Root Cause Analysis, Troubleshooting, mentorship of Technical Support Technicians

Azure, AWS, Microsoft 365 administration, ITSM ticketing tools, Remote support tools, Active Directory, Networking fundamentals