About NIIT-MTS

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website: https://www.niit.com/mts/

Link for LinkedIn Page: https://www.linkedin.com/company/niitmts/

Job Summary

Executive LMS Admin

Solve technical issues for customers on SAP Learning, SAP Training Shop, SAP Learning Hub and Global Certification
Communicate with customers via e-mail, chat and ticketing channels
Manage customer escalations
Collaborate with fellow support colleagues and other internal organizations globally to provide superior customer service
Take ownership of technical issues and driving a resolution and root cause analysis with our development teams
Continuously improve support processes to increase efficiency
Create root cause analysis of reported incidents
Run reports on learning usage triggered through customer service requests
Deliver on-demand reports to our customers based on their individual needs

Required Skills

Experience in technical customer support or web shop operations
Enthusiasm for working in a global, multicultural team, especially with virtual teams
Superior oral and written communication and presentation skills in English
Excellent customer service skills
Basic understanding of cloud infrastructure
Excellent problem-solving and analytical skills and a willingness to investigate issues and resolve customer cases within a specified time frame
Ability to work in teams of multicultural nature
Professional user of MS Office (Power Point, Outlook, XLS, Teams)
Fluent in English, both spoken and in writing
Knowledge of SAP SuccessFactors Platform, SAP SuccessFactors Learning, SAP Jam or SAP C4C is a plus

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Educational Qualification

Must be Graduate

Experience

2 to 5 years

Competencies

Communication

Customer Focus

Domain Depth

Eminence

Financial – Collection against Registration

Industry Knowledge

Innovation

Problem Solving / Analytical

Quality

EXECUTIVE-LMS SUPPORT