Job Description

Impact Statement

Global Credit Finance (GCF) Loan Operations provides operational support for several GCF products within Finance.

Loan Servicing Unit (LSU) Associate is needed to service credit facilities on the Bank's loan accounting system(s), process related cash transfers and perform reconcilements/exception report reviews.

Primary Responsibilities

Closely monitor the team on day to day basis to ensure all SLA's are met and any exceptions are immediately escalated for resolution. Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
Initiate cash movements via internal transfer and Fed wire/SWIFT
Reconcile general ledger/demand deposit accounts document discrepancies timely
Analyzing and researching items for resolution
Processing transactions or resolving exceptions
Handles Letters of Credit maintenance
Manage Interest and fee logs
Handling client queries on Life cycle event
Provide client support and training
Drive 100% compliance to Process related Policies, Guidelines and Controls
Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.
Should have an eye for detail to ensure all documents are processed and reviewed correctly.
Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
Ensure timely escalation to the management as and when required
Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours
Identify and drive Process improvements and other initiatives
Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario's
Ability to identify changes to processes and procedures to improve productivity and efficiency
Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues
Performance feedback: Ensure constructive performance feedback is passed on to the Team members layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed

Required Skills or Certifications

Around 10 years of experience in Loan Operations (Bilateral, Agented and Non Agented)
General understanding of accounting
Proficiency with Microsoft Excel
Good organizational skills and the ability to prioritize under tight deadlines
Prior banking and/or lending knowledge beneficial

Success Capabilities

Bachelor's degree or similar
Candidates with knowledge of loan systems like loan IQ will hold an added advantage
Strong interpersonal and communication skills necessary
Must be detail oriented with ability to perform general analysis of credit documentation
Ability to work with others to accomplish tasks
Strong focus on the customer experience
Able to build strong, open & collaborative working relationships
Should be comfortable with Bangalore location
Should be open with all shifts (Including Night Shifts)

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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