JOB TITLE: TERRITORY MANAGER

Career Function:

Commercial

Career Framework Level:

Middle Management

Job Family/Sub – Family:

Sales

Mercer Job Code:

Career Stream/Career Level:

Managers

Role Code:

RESAL459

Location:

Region

RCS Grade:

M

Reporting To:

Branch Manager/Senior Branch Manager

Travel Required:

25% ☐ 50% þ 75% ☐

Job Title

Manager – Business Development / Territory Manager

Function

Commercial

Reports To

Branch Manager / Senior Branch Manager

Location

Region

Travel Required

25% ☐ 50% þ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader's network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India's Top 100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being an Employer of Choice is not just a goal; it's a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour.

If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Manager – Business Development / Territory Manager is responsible for driving revenue growth through effective sales process management across all product categories, including DP, International, Retail, Cargo, and E-Retail. This role involves overseeing the sales team, implementing strategic sales and marketing plans, and enhancing revenue through channel partners. Additionally, the Manager – Business Development monitors performance metrics and fosters strong relationships with key clients to ensure operational excellence and profitability.

Job Purpose:

To drive the revenue growth by managing the sales process for all product categories within the branch. This role focuses on implementing strategic sales initiatives, optimizing channel partner performance, and ensuring operational excellence.

Key Roles & Responsibilities:

Sales Strategy & Planning

Develop and implement short-term and long-term sales strategies aligned with organizational revenue and profitability goals.
Forecast sales trends, set performance targets, and devise action plans to achieve growth objectives across all product categories.
Collaborate with the Regional Sales Head – Product to identify opportunities for new offerings or product modifications to drive revenue.

Sales Operations & Performance Management

Monitor branch sales performance against targets, analyse deviations, and implement corrective measures to ensure consistent growth.
Oversee the sales process to ensure compliance with Standard Operating Procedures (SOPs) and best practices.
Drive revenue growth through effective channel partner management, including performance tracking and support initiatives.

Client Relationship Management

Build and maintain strong relationships with key clients, decision-makers, and business partners to enhance customer satisfaction and retention.
Negotiate rates, service terms, and offers in consultation with the Branch Head, ensuring adherence to pricing and profitability guidelines.

Financial Management

Ensure timely collections and manage account receivables to meet financial targets and maintain healthy cash flow.
Support the Branch Head in achieving overall profitability through effective cost control and revenue optimization.

Team Leadership & Capability Building

Provide direction, coaching, and support to the sales team to drive performance and productivity.
Ensure adequate staffing levels and foster a high-performance, target-oriented culture.
Support capability-building initiatives, including sales training, skill enhancement, and performance evaluation programs.

Qualifications & Experience:

Education:

Bachelor's degree in business administration, Marketing, Sales, or a related field; a Master's degree (MBA) is preferred.
Relevant certifications in sales management or marketing are advantageous.

Experience:

3-5 years of experience in sales, marketing, or business development roles.
Proven track record of driving revenue growth and managing branch operations within the logistics or express delivery industry.
Strong experience in developing and executing strategic sales plans, monitoring performance metrics, and achieving financial targets.

Skills & Capabilities:

Technical Skills:

Proficiency in sales management techniques and strategies.
Strong understanding of market analysis and competitive landscape.
Experience with data analysis and reporting tools to monitor sales performance.
Knowledge of logistics and express delivery industry practices.
Ability to develop and implement effective marketing plans.

Key Competencies:

Strong leadership skills with the ability to motivate and develop a high-performing sales team.
Excellent communication and interpersonal skills for building customer relationships.
Strategic thinking and problem-solving abilities to drive sales performance.
Adaptability and resilience in responding to changing market conditions.
Customer-focused mindset with a commitment to delivering high-quality service and solutions.

Key Performance Indicators:

KRAs

KPIs

Revenue Growth

% achievement of branch revenue targets
% increase in overall sales volume year-over-year
Revenue generated from new customer acquisitions

Customer Engagement

Customer satisfaction score (NPS or similar metrics)
% of customer complaints resolved within defined turnaround times

Operational Efficiency

% adherence to operational cost targets (OCPK and OCPM)
% of on-time deliveries

Team Development

Employee engagement scores within the sales team
% of team members participating in training and development programs

Market Expansion

Number of new clients acquired in targeted segments
% increase in market share for assigned product categories

Compliance and Reporting

Timeliness of sales reporting to senior management
% adherence to compliance standards and internal policies

Performance Management

Adherence to performance management system timelines for sales staff
% of sales team meeting or exceeding individual performance targets

Why join DHL Blue Dart

When you join us, you're not just taking a job—you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
Competitive pay and performance-linked rewards that truly recognize your impact.
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [HIDDEN TEXT].

Territory Manager : PTA