Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Position Summary

We are seeking experienced Product Manager to help deliver on our product objectives and roadmaps. Product Owners are responsible for delivering product outcomes and functionality that meet customer and user needs. They translate product vision and insights into prioritized features and user stories, developed by their agile team of 8–10 members.

This role collaborates with Candescent clients and Product Managers to identify and prioritize requirements for enhancements to the Banking Platform. Product Managers also work with the Product Advisory Council, participating in user group discussions and presenting both strategic and tactical functionality. Additional responsibilities include release planning, product roadmap maintenance, and backlog grooming for assigned Candescent Banking Services initiatives.

Key Areas of Responsibility

Lead efforts to define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
Collaborate with the broader product organization to ensure integration across all Candescent Digital Banking Technology products
Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
Maintain functional quality by setting and evaluating expectations and acceptance criteria
Present and train internal customers on new platform features and services released in each version
Prepare explanatory documentation for customers on existing and new platform functionality
Document business requirements using the company's software development tools and methodology

Product P&L and Pricing

Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps

Product Strategy, Vision, and Planning

Gather customer and user needs, along with market research, to inform the product vision and strategy created by the Product Manager
Use the product vision and insights to define product features and prioritize the team's backlog

Customer Experience Research, Insights, And Execution

Demonstrate a deep understanding of customers and users through the development of insights, including personas, journey maps, and product charters

Product Design and Development

Participate in PI (Program Increment) planning to prioritize the roadmap and inform team backlogs
Write and prioritize user stories based on business needs, user requirements, and technical feasibility
Continuously refine the product backlog by analyzing value versus effort
Define acceptance criteria and validate that features and stories meet user quality standards
Drive product development in collaboration with cross-functional teams and engage stakeholders (e.g., PMs, other POs, functions) to manage dependencies and resolve issues

Qualifications

Bachelor's degree in computer science or a related field, or equivalent work experience
9+ years of experience in the finance industry, preferably with large-scale digital, online, or mobile banking applications for consumers or small businesses
Strong understanding of complex business and technical problems
Proven experience delivering software products through the definition, design, and release cycle
Experience with Agile/Scrum methodologies throughout the software development lifecycle
Familiarity with industry standards such as PCI, WCAG, and FFIEC
Strong leadership, project management, time management, and problem-solving skills
Excellent verbal and written communication skills
Deep understanding of user and business needs to create and prioritize user stories that deliver value
Ability to prioritize based on business value, user impact, and technical feasibility

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

SW product Manager III