Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job involves collaborative design and development of software solutions that meet business objectives. It includes system requirement analysis, application customization, and assisting with software updates. It also involves mentoring junior engineers, ensuring quality with Quality Assurance, and providing technical leadership on routine projects. The job is also responsible for conducting training for application users.

Job Description

Position: Salesforce Development Engineer 3

Experience: 5 years to 7.5 years

Job Location: Chennai Tamil Nadu

Must - Salesforce, Vlocity, LWC

Good to have - Experience Cloud

Technical / Skills

Advanced proficiency in one or more programming languages, producing scalable, clean, and maintainable code.

Strong hands-on experience with Salesforce development and operations, including Apex, Vlocity/OmniStudio, OmniScript, LWC, Experience Cloud.

Deep understanding of SDLC, Agile methodologies, and production support frameworks.

Ability to analyze and interpret complex codebases and system interactions, ensuring technical solutions align with business goals.

Proficiency in troubleshooting performance issues, integration errors, and multi-system dependencies.

Solid experience with DevOps/CI‑CD concepts and tools (e.g., Azure DevOps, Git, Copado, Jenkins).

Ability to architect minor enhancements and recommend platform optimizations.

Strong documentation, estimation, and solution-design capabilities.

Continuous learning mindset with eagerness to adopt new technologies and frameworks.

Key Responsibility

Lead advanced analysis and resolution of incidents escalated beyond Level 2, ensuring timely restoration of service.

Drive problem management by performing deep root‑cause analysis, identifying systemic issues, and proposing long-term fixes and preventive measures.

Manage stakeholder communication, provide status updates, and align expectations for major incidents, enhancements, and release activities.

Mentor and guide Level 1 & Level 2 engineers, providing technical direction, training, and code/process reviews.

Implement production bug fixes, enhancements, and configuration improvements across Salesforce modules, ensuring quality and adherence to best practices.

Contribute to release planning, coordinate deployment activities, and ensure error-free execution using DevOps/CI‑CD pipelines.

Conduct thorough post‑deployment checks, ensure service availability, and lead resolution of any issues arising during or after release.

Maintain operational KPIs, identify improvement opportunities, and drive efficiency through automation and process optimization.

Produce high‑quality documentation including RCA reports, technical design notes, and knowledge articles.

Represent the AOM function in technical discussions, audits, and platform governance meetings.

Responsibilities

Collaborating with cross-functional teams to design, develop, and integrate innovative software solutions that align with business needs
Conducting analysis of system requirements and the customization of applications to ensure optimal functionality
Assisting with the software update process for existing applications and roll-outs of software releases
Mentoring junior engineers, fostering a culture of technical excellence and shared knowledge within the team
Engaging with Quality Assurance to verify that software meets technical specifications and delivering high-quality, reliable applications
Troubleshooting and resolving complex technical issues in software applications and systems
Synthesizing market research and industry trends to inform project strategies and enhance product offerings
Conducting training sessions for operational staff to ensure effective use of internally developed applications
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

#CIECTN25

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years