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Job Title: AI Applications Engineer II

Location: Bangalore/ Chennai (Hybrid)

About The Role

We're looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team. In this role, you'll help manage, support, and optimize our Google Gemini Enterpriseagentic AI platform, ensuring it operates securely, efficiently, and at scale across the organization.

You'll spend most of your time focused on Gemini Enterprise platform administration, governance, and support, along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems.

If you're driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.

Key Responsibilities

Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments
Manage user provisioning, license assignments, access controls, and security policies, ensuring consistency with IT, Infosec and compliance governance standards
Oversee appropriate Google Cloud Platform (GCP) resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management
Support cloud run workflows, CI/CD automation pipelines, and containerized environments, leveraging tools such as Terraform, Docker, and Kubernetes
Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads
Conduct prompt engineering and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance
Maintain and update documentation, runbooks, and best practice guides for platform operations, deployment, and support
Deliver training and enablement sessions to end users and power users on Gemini Enterprise capabilities and AI use cases
Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation

Key Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred)
Minimum of 3 years of GCP experience & 1 year of Claude experience supporting or developing AI/ML solutions on Google platform
Hands on experience with AI/ ML solutions/apps and operational best practices (ML Ops experience is advantageous)
Proficiency with GCP/Claude services such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc
Experience in automation and scripting using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager
Familiarity with Gemini Enterprise/Claude or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance
Strong understanding of security, compliance, and auditing practices, including DLP, Access Transparency, and data residency standards
Excellent problem-solving, analytical, and troubleshooting skills
Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences
A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise

Why You'll Love Working Here

Be part of a forward-thinking Enterprise AI Team, driving next-generation innovation across the company
Work hands-on with cutting-edge technologies like Google Gemini Enterprise and other agentic AI tools that power real-world business applications
Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact
Enjoy a culture that values experimentation, continuous learning, and teamwork, with opportunities to grow your skills in cloud operations and AI engineering
Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.