The Company

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

2,200+

Customers

10 of Top 12

CPG Companies

900+

Retailers Connected

$200M+

Raised

Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.

Customer Success Specialist Profile:

Fueled by our customers and business growth, we're looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product.

The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer's business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform.

In this role you will:

Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues.
Managing client's advertising budget and driving success
Be a subject matter expert in e-commerce advertising for our customers, guiding them on how to drive growth for our customers.
Perform deep data analysis to answer the client's strategic questions, and drive action
Move the needle with respect to the client's KPIs and continuously showcase the value of CommerceIQ's platform throughout the engagement period
Collaborate with our internal teams to shape new features
Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed.

Preferred Qualities or Experience:

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
5+ total years of professional work experience
4+ years experience in running media and advertising engagement with customers, in a consulting/agency role
Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range
Well versed in Bid and Budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written
Track record of retaining and renewing Enterprise customers in the SaaS space.

Nice to have:

Experience working with omnichannel such as Wal-Mart, Instacart, etc..
Knowledge of Amazon marketing tools (AMS, AMG, AAP, etc)
Track record of retaining and renewing Enterprise customers in the SaaS space

Personal Traits:

Embodies CIQ's Leadership Principles: Customer Obsession, Think Big, take bets and innovate, Win as a team, Take Ownership and deliver results, Dive Deep, Bias for Action and Learn and be Curious

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

Customer Success Specialist, Advertising (Amazon Ad search)