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Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche De Poste

We're seeking a copywriter to join the Customer Service Omnichannel Channel Strategy team. The ideal candidate will have a strong background in crafting compelling and engaging content for customer support platforms, with a focus on enhancing the user experience and driving customer engagement.

This role is central to the development and execution of content strategy for digital and voice assistants, notifications, help & support experiences, customer-facing knowledge articles, and transactional messaging — all while ensuring copy resonates with target audiences and supports UPS's business objectives.

Key Responsibilities

Develop and write clear, persuasive, and engaging copy for various digital platforms, including the UPS.com Help & Support page, digital & voice assistants, notifications, chatbot experiences, customer-facing knowledge articles, transactional messaging, and more.
Collaborate with UX/UI designers, content strategists, customer service leaders, researchers, and product managers to create content that aligns with the overall digital strategy and enhances the user experience.
Continuously optimize copy based on customer feedback, usability insights, and performance metrics.
Edit and proofread content to ensure accuracy, consistency, and adherence to brand guidelines.
Ensure all copy is consistent across channels and matches UPS's brand voice and style.
Work with project leaders to coordinate content localization to various markets and languages.
Stay up to date with the latest digital support, UX writing, and conversational content best practices to continuously improve content quality and effectiveness.

Qualifications

Must have bachelor's degree in English, Communications, Marketing, or a related field.
Must have proven experience as a copywriter, preferably in a digital, product, UX writing, or agency environment.
Must have a strong portfolio showcasing a variety of digital copywriting projects and demonstrating the ability to adapt across channels (e.g., digital & voice assistants, notifications, chatbot/support experiences, help & support pages, and/or knowledge articles).
Excellent writing, editing, and proofreading skills with a keen eye for detail.
Ability to work collaboratively in a fast-paced, agile, and deadline-driven environment.
Strong communication and interpersonal skills.
Expertise in content strategy, with an understanding of business and channel objectives, target audiences, and market dynamics.
Experience and knowledge of design tools (e.g., Figma, FigJam, or similar).
Experience working with DX, UX, UI, Product Design, Research, and DevOps teams.

Experience Level

Mid-Level / 2–5 years preferred

Type De Contrat

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

Digital UX Writer – Customer Support & Omnichannel