About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Objective of the role

We are looking for a competent trainer to handle Process and Soft skills training for new hire and existing team members in the vertical. To be an excellent trainer, you must have Strong understanding of business processes / SOP with Ability to simplify complex workflows and convert them into easy-to-understand module.

Key Responsibilities

Deliver training sessions on process workflows, SOPs, and quality standards
Conduct soft skills training (communication, customer handling, etc.)
Identify training needs through assessments, audits, or feedback
Create training materials (presentations, manuals, e-learning modules) and maintain knowledge base
Facilitate onboarding programs for new hires
Monitor trainee performance and provide coaching/feedback
Evaluate training effectiveness using KPIs, assessments, and reports
Collaborate with operations to align training with business goals
Handle refresher trainings and continuous improvement initiatives
Act as vertical AM or other trainer back up as per requirement

Skills & Qualifications

3+ years of customer service experience
Proficient in English Language, written and verbal both
Excellent communication skills with understanding of verbal and non-verbal cues, active listening, and the ability to simplify complex concepts.
Reading the room and adapting your style to different learning speeds and personalities
Managing challenging trainees or differing opinions within a session.
Ability to interpret performance metrics (like CSAT, AHT, or Error Rates) to prove training ROI.
Time management and the ability to handle multiple training cohorts or projects simultaneously.
A coaching mindset — patient, constructive, and focused on growth rather than just delivery.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In Press

https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)

Trainer - Process and Soft skills