Rest Apis, Sql, Ml, Java, Monitoring Tools, Postgres, JIRA, Saas, Shell, Network Protocols, MySQL, Python, Servicenow, Cloud-based platforms, Ai, ITSM tools, Webhooks, Technical support, System-level troubleshooting, Salesforce, Incident management processes

Artificial Intelligence, Saas, AWS, Data and Automation Tools, Technical Support, Cloud Data Services

Problem Solving, Technical Support, Product Knowledge, crm software

Servicenow, Application Support, JIRA, IT Support, Technical Support, infrastructure concepts

Strong Analytical Skills, Ability to review and improve support processes for efficiency and quality, Experience working with support metrics and performance dashboards, Technical Functional Skills

Regulatory Compliance, quality management systems, Crm Systems, remote support tools, Hplc, technical support tools

Servicenow, Application Support, IT Support, JIRA, Technical Support, Incident ticket management tools, Basic OS application and infrastructure concepts

Debugging, diagnosing, Wireless Systems, technical support, Troubleshooting, electro mechanical equipment, computer systems, Software, Repairing