Job Title: Customer Service Representative / Export–Import Executive

Job Overview

We are hiring a competent and reliable Customer Service Representative (CSR) / Export–Import Executive to manage customer coordination and shipment-related operations. This role requires strong communication skills, operational discipline, and the ability to work with Domestic and international clients.

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Roles & Responsibilities

● Handle customer inquiries through email and phone professionally and promptly

● Coordinate with operations teams, shipping lines, agents, and transporters

● Track import and export shipments and provide accurate status updates

● Prepare, verify, and follow up on shipping documents (BL, Invoice, DO, etc.)

● Manage customer complaints and ensure proper resolution

● Maintain systematic records of shipments and communications

● Follow up on pending documents, payments, and deliveries

● Ensure smooth coordination between clients and internal teams

Job Details

● Role: Export / Import Executive / Customer Service Representative

● Industry: Import & Export / Logistics / Freight Forwarding

● Department: Procurement & Supply Chain / Operations

● Employment Type: Full Time, Permanent

● Role Category: Import & Export Operations

Eligibility

Education

UG: Any Graduate

Experience

● Prior experience in logistics, freight forwarding, or export–import operations is preferred

Key Skills (Preferred)

● Excellent verbal and written communication

● Strong coordination and follow-up skills

● Knowledge of shipping documentation (BL, Invoice, DO, etc.)

● Customer handling and problem-solving ability

● MS Excel, Email, and basic ERP/Logistics software knowledge

● Time management and attention to detail

● Ability to work under deadlines and pressure

Candidate Requirements

● Must be confident in speaking with Domestic and international clients

● Must have a professional attitude and customer-focused mindset

● Should be organized, disciplined, and reliable

Share resume with [HIDDEN TEXT], call on 9810961682

Business Development Executive in Ghaziabad, Noida

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