Description

Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.

Guide & help seller for completing onboarding formalities & train them on internal tools.
Handle various types of cases related to inbounding, product issues and customer complaints
Provide required inputs to seller to manage customer feedbacks
Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing Sops
Review & suggest SOP changes required if any to the team basis input from Category managers
Handle various sets of daily, weekly and monthly business reports
Onboard new processes if required as per the business needs

I. Skills

Excellent written and oral communication skills in English
MS Excel proficiency – ability to mine voluminous data for specific detail
Strong analytical skills
Strong interpersonal skills
Excellent listening skills
Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

Pace of implementation and consistency in performance
Willingness to take initiatives and additional responsibilities
Willingness to travel
Commitment and completion factor
Peer respect - establish and maintain cooperative working relationships
Creative and analytical problem solvers with passion for operational excellence
Identify areas of possible process improvements

III. Ability to

Multi task in a fast paced environment
Operate in the system with speed and accuracy necessary to meet Amazon standards
Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

IV. Operations

Meet and interact with sellers/vendors for initial process setup
Flag possible escalation, dive deep to recommend and implement corrective actions
Flag any updates received from stakeholders on process to Team Lead/Manager
Be part of client calls to raise challenges, lead, and document conference discussions
Audit tasks assigned to junior associates and report quality metrics
Train new staff and give feedback to the training team
Understand the processes across teams & work towards improving the same along with process experts

Basic Qualifications

1+ years of sales experience
Bachelor's degree

Preferred Qualifications

Bachelor's degree in management, business administration, economics, engineering, marketing

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Company - ASSPL - Karnataka

Job ID: A10394522

Sr. Associate, Account Mgmt