Job Title: Technical Administrator - Project Scheduling & Delivery Support

Employment Type: Full-time
Work Mode: On-site
Total Experience: 3+ years
Job Location:Jammu / Gurugram
Industry: IT / Managed Services

Role Overview

The Technical Co‑Ordinator plays a critical role in enabling the successful delivery of technical projects across the Professional Services function. The role focuses on resource scheduling, technical project coordination, and delivery readiness, ensuring all projects start with the correct information, resources, budgets, and artefacts in place.

By owning core scheduling, coordination, and administrative activities, the Technical Co‑Ordinator increases delivery capacity across the Project Management and Engineering teams, helping projects to run efficiently and predictably.

This is a developmental role with a clearly defined career pathway into:

Associate Technical Project Manager

Technical Project Manager

Programme / Senior Project Management roles and beyond

The role is well suited to an individual looking to build a long‑term career in technical project management within a growing Microsoft‑focused consultancy.

Main Duties and Responsibilities

1. Resource & Project Scheduling

Manage central scheduling of technical project resources across Professional Services.
Maintain and optimise the resource calendar for engineers, consultants, and project staff.
Allocate resources based on availability, skillset, priority, and project demand.
Identify and resolve resource conflicts to maximise utilisation and delivery efficiency.
Support coordination of service delivery activities (e.g. site visits, deployments) where required.

2. Project Initiation & Readiness

Act as a gatekeeper for project readiness prior to commencement.
Ensure all required artefacts and information are in place, including:

Project handover documentation
Scope and deliverables
Budgets and financial details
Success criteria
Internal and client stakeholders

Work closely with Account Managers, Project Managers, and Engineers to ensure projects are fully prepared to start.

3. Technical Project Ownership (Small‑Scale)

Coordinate and deliver small scale technical projects end to end under the guidance of Senior or Technical Project Managers.
Manage day to day client communication, including updates, expectations, risks, and change control.
Track progress against plans and ensure documentation remains accurate and up to date.
Gradually take on increased project management responsibility as capability and experience grow.

4. Project Coordination & Administrative Support

Create and maintain projects in HALO, including budgets and financial structures.
Coordinate project related purchasing (hardware, software, licensing) in line with delivery timelines.
Support internal planning and prioritisation through regular updates.
Assist in tracking change requests and ensuring governance and approval workflows are followed.

5. Risk & Issue Support

Identify risks, constraints, or delivery issues within coordinated projects.
Escalate appropriately to Project Managers or senior stakeholders.
Support mitigation planning and cross‑team coordination.
Ensure risks and issues are logged and managed in line with organization's governance standards.

6. PMO & Common Responsibilities

Maintain up‑to‑date knowledge of company processes, policies, and delivery frameworks.
Own and maintain the PMO documentation library, including templates, checklists, handover packs, and governance artefacts.
Work collaboratively with Service Desk, Platform & Infrastructure, Sales, Account Management, and Professional Services teams.
Actively participate in team and company‑wide initiatives.
Undertake other reasonable duties as required by management.

Education & Qualifications

Bachelor's degree or equivalent practical experience.
Project coordination or project management training desirable.
Willingness to complete Microsoft certifications (AZ‑900 and MS‑900) if not already achieved.

Requirements

Experience & Knowledge

2+ years experience in project coordination, scheduling, or operational delivery roles.
Experience working within IT or technical service environments.
Exposure to Microsoft 365, Azure, infrastructure, or cloud services advantageous.
Experience with resource planning, scheduling, or procurement beneficial.
Strong interest in developing technical understanding of the services company delivers.
Proactive interest in using automation and AI tools to improve efficiency and quality

Personal Qualities and Competences

Essential

· Strong organisational and scheduling skills

· Clear written and verbal communication

· Stakeholder and customer‑focused mindset

· Analytical, detail‑oriented approach

· Proactive problem‑solving ability

· Ability to work to deadlines and manage competing priorities

· Structured, process‑driven working style

· Professional, reliable, and resilient under pressure

Desirable

· Commercial awareness

· Ability to build effective working relationships

· Logical and methodical approach to work

Benefits

Competitive salary
Annual Bonus
Provident Fund
Employee's State Insurance Corporation
Medical Insurance
Night Allowances
Pick and Drop facilities at Jammu Office (Only for Female Staff)
Team Lunches
Maternity/Paternity leaves
Retirement Benefits
Paid Time Off
Flexible work schedules and workplace perks like on-site snacks
Flexible working
Salary reviews are subject to annual performance/annual appraisal reviews