Description

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Key job responsibilities

Deliver positive experience to assigned shipper accounts and resolve all queries

Develop individual client servicing strategy at a shipper-level
Understanding and reinforcing the internal system and operational capabilities and align shipper expectations
Resolve shipper queries by liaising with internal stakeholders across program, operations
Action proactive and reactive measures on key service parameters like operations, claims and escalations
Follow the standard operating processes to scale the working of the function

A day in the life

A day in the life

Enabling data transparency through unblocking MIS queries
Ensure all API status-es are being pushed
Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
Train shipper on passing correct NDR feedback and claims
Monitor shipper performance and drive insights
Identify NVA tasks and find solutions to automate or reduce the tasks
Be a custodian of shipper experience and cascade feedback internally
Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders

Basic Qualifications

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of data analysis and formula creation in Microsoft Excel experience
- Experience using data to drive root cause elimination and process improvement
- More than 3 year of experience in B2B Client servicing or customer service
- Experience in an analytical, results-oriented environment with external customer interaction.
- Proven ability to understand the business by the numbers and streamline escalations
- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
- Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.

Preferred Qualifications

Bachelor's degree in operations, supply chain or logistics
Experience working with e-commerce or logistics.
Deep understanding of the B2C transportation landscape in India with prior interactions with shippers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Haryana - C77

Job ID: A3122025

Transportation Representative, Amazon Shipping

Transportation Representative, Amazon Shipping