Join our Team

About this opportunity:

Ericsson is seeking a skilled and detail-oriented L2 Network Operations Engineer with hands-on experience in Sandvine solutions and telecom packet core technologies. In this role, you will support and manage policy control, traffic management, and subscriber experience across 3G/4G/5G networks. The ideal candidate thrives in a managed services or NOC environment, with strong technical expertise and effective communication skills.

Key Responsibilities:

Provide L2 support for Sandvine Traffic Steering Platform (TSP) and policy control solutions

Monitor, troubleshoot, and resolve issues across Gx/Gy interfaces, Diameter, and RADIUS protocols

Analyze and support 3G/4G/5G call flows, including PCEF, PGW, and EPG

Perform Deep Packet Inspection (DPI) for traffic shaping and policy enforcement

Manage incidents, escalations, and ticket lifecycle in line with ITIL processes

Execute subscriber mapping, quota enforcement, and policy/service plan configurations

Use Sandvine GUI/CLI for monitoring, configuration, and troubleshooting

Conduct packet-level diagnostics using Wireshark and TCP Dump

Support database operations involving Postgres and Vertica

Implement traffic shaping strategies to optimize network performance and user experience

Perform system monitoring using tools such as Dynatrace

Manage incidents via Remedy/Helix or similar ticketing tools

Required Skills:

Strong expertise in Sandvine TSP and policy control frameworks

Good understanding of telecom protocols: Diameter, RADIUS, Gx, Gy

Solid knowledge of packet core elements: PCEF, PGW, EPG

Hands-on experience with DPI and traffic management

Proficiency in Linux environments and tools like Wireshark and TCP Dump

Familiarity with Postgres and Vertica databases

Working knowledge of ITIL processes (Incident, Problem, Change Management)

Experience in NOC, Operations, or Managed Services environments

Strong analytical, troubleshooting, and problem-solving skills

Preferred Qualifications:

Experience with monitoring tools such as Dynatrace

Hands-on experience with Remedy/Helix or similar ticketing tools

Exposure to telecom operators or service provider environments

Domain Support Specialist