mely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India's leading banks.

Key Responsibilities

Primary Responsibilities

Handle inbound calls and resolve customer queries related to retail asset products
Provide accurate, timely, and personalized solutions to enhance customer satisfaction
Educate customers about bank products and services to support informed decisions
Maintain detailed records of customer interactions and transactions
Meet individual and team targets for service quality and customer satisfaction

Secondary Responsibilities

Collaborate with internal teams to ensure quick resolution of customer issues
Stay updated on bank products, services, and processes
Support sales goals through effective customer engagement

What We Are Looking For

Education

Bachelor's degree in any discipline (Full-time)

Experience

Minimum 1 year in customer service, preferably in banking or financial services

Skills and Attributes

Excellent communication in English and Hindi; regional languages are a plus
Strong problem-solving and decision-making skills
Customer-focused with a positive attitude
Comfortable working in rotational shifts, including weekends and holidays
Proficient in computer systems and applications

Customer Service Executive-Retail Asset Inbound