POSITION SUMMARY:

We are seeking an experienced and strategic leader for the role of AVP/VP - Project Management Operations within the market research industry. This senior leadership position will be responsible for driving the overall performance of the Operations division, with a strong focus on delivering high-quality data to clients in a profitable and efficient manner.

The role involves providing strategic direction and oversight to the operational team, ensuring seamless execution of projects, and maintaining excellence in data quality and client satisfaction. The incumbent will also be expected to generate high-level insights and actionable recommendations that contribute to the organization's broader strategic objectives.

This position will report to the Senior Vice President - Quant Bidding & SO PM Operations and will play a critical role in aligning operational capabilities with business goals.

The role is based in India.

KEY JOB RESPONSIBILITIES:

Provide strategic leadership and direction to the Project Management Operations team
Oversee end-to-end execution of market research projects, ensuring quality, timeliness, and profitability
Establish and monitor operational KPIs, driving continuous improvement in efficiency and performance
Ensure delivery of high-quality data that meets client expectations and industry standards
Collaborate with cross-functional teams including Sales, Sampling, Data Processing, and Client Services
Identify risks and implement mitigation strategies to ensure smooth project delivery
Drive process improvements, automation, and scalability across operations
Develop and mentor team members, fostering a high-performance culture
Provide strategic insights and recommendations to senior leadership for business growth
Ensure compliance with internal policies, client requirements, and audit standards

CORE COMPETENCIES:

Strategic leadership and vision
Excellent written and verbal communication
Strong business acumen and industry knowledge
Strategic thinking and problem-solving ability
Excellent stakeholder management and communication skills
Deep understanding of operational workflows in market research
Ability to drive process improvements and operational efficiency
Strong analytical and decision-making skills
High attention to detail and commitment to quality
Leadership and team development
Effective project and resource management
Vendor and budget management
Strong Client Service Orientation and Customer service driven

Requirements

Qualifications & Experience:

Bachelor's or Master's degree in Business, Statistics, Marketing, or a related field
10-15+ years of experience in the Market Research industry, with a strong focus on Project Management Operations
Proven track record of managing end-to-end research projects, including large-scale and complex studies
Extensive experience in leading and scaling operational teams, preferably in a global delivery environment
Strong understanding of research methodologies, data quality standards, and client delivery expectations
Experience in managing P&L, budgeting, and cost optimization initiatives is preferred
Strong exposure to quantitative research, bidding processes, and survey operations
Demonstrated experience in client engagement, stakeholder management, and ensuring high levels of client satisfaction
Proven ability to drive operational efficiency, process improvements, and scalability initiatives
Hands-on experience with project management tools, research platforms, and data quality frameworks
Prior experience in a leadership role (AVP/VP level or equivalent) is highly preferred

Benefits

Medical Benefits
Hybrid work mode
Pick and Drop facility upto 50 Miles
Gourmet Tea/Coffee

AVP/ VP- Project Management Operations