Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Language - Ability:Spanish - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Primarily responsible for activities that follow the Order to Cash i.e Order management with proficiency in both English & Spanish. The duties include manage & process customer orders in a timely & accurate manner (calls, emails, portals. Ensure documentation, monitoring, & traceability of customer orders are received. In this role, you are required to own a portfolio of customers, analyse, & process their orders end to end till fulfillment & resolve concerns, if any, by liasioning with supporting teams. You will be working on high $ value orders/clients for low shelf-life products & life saving drugs, therefore, customer centricity, accuracy, & agility in processing & performing assigned tasks would be critical. Your day-to-day interaction is with end customers (both B2B & B2C), peers within Accenture, client stake holder's teams across O2C areas & Supply Chain Management via calls, emails, MS Teams chat - hence- you are expected to be proficient in customer & stakeholder mgmt. You will be given moderate level instructions on daily work tasks & detailed instructions on new assignments. You will be an individual contributor as a part of a team, with a focused scope of work. You will need to be well versed with SAP & MS Office(esp MS Excel & Outlook) for day-to-day business & use it while discussing with stakeholders. You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. Creation of Credit Notes based on the standard procedures & processes. Provide information/resolution regarding commercial/non-commercial cases. Escalates non-routine issues according to the escalation matrix to Team Lead for problem resolution. Identifies & recommends opportunities to enhance/streamline business processes. Ensures all work is performed in accordance with targets. Results are communicated to the client representative & customer in a timely & effective way. Ensure daily completion of work & shares best practices with peers. Provide archiving & records retention in accordance with policies & practices. Provide internal & external audit support as requested. Excellent written & verbal communication in both English & Spanish.

What are we looking for

Order Management
Sales Order Processing
Billing Processing
Invoice Processing
Adaptable and flexible
Ability to perform under pressure
Problem-solving skills
Detail orientation
Strong analytical skills
Microsoft Excel, SAP
Good to have Educational Qualification - B.Com Roles and Responsibilities:
In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts, Any Graduation

Customer Service Senior Analyst-Voice