Project Management & Customer Success – MetalCloud

Company Vision:

NowPurchase is transforming the $140B Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world—be it transportation, construction, or machinery. NowPurchase is a rich, digital marketplace where metal manufacturers (foundries + steel plants) can procure high-quality raw materials (scrap, pig iron, ferroalloys, additives, nodularisers) in a trusted manner.

Our technology enables manufacturers to optimize processes, ensuring higher productivity and resilience. We currently serve 250+ factories nationwide and are expanding rapidly across India.

Job Description

Position: Project Management & Customer Success Executive

Experience: 1–3 Years

Location: Kolkata & Pune

Qualification: Bachelor's degree in engineering, Business, or related field

Working Type: Office

Role Description:

We are hiring Project Management & Customer Success Executives to manage customer relationships post go-live—focusing on adoption, renewals, and upsell opportunities. They will act as the primary point of contact for customers, ensuring business value realization while contributing to account expansion.

Key Responsibilities:

1. Onboarding & Adoption

• Own implementation of the software at the factory

• Support go-live transitions and workflow alignment

• Conduct training across plant teams

• Drive consistent product adoption and best practices

2. Customer Engagement, Renewals & Growth

• Manage customer relationships end-to-end

• Own renewals and retention targets

• Drive upsell/cross-sell opportunities

• Demonstrate ROI and business impact

3. Monitoring & Retention

• Track adoption, usage, and customer health

• Identify churn risks and take corrective actions

• Enable customers to become self-sufficient

4. Cross-Functional Collaboration

• Work with Sales & Product teams

• Share customer insights for product improvement

What the Role Looks Like

• Engage with customers through calls, training sessions, and site visits

• Drive product adoption by guiding teams on best practices

• Monitor customer health, usage trends, and identify adoption gaps

• Proactively resolve issues and reduce dependency on support

• Manage customer relationships end-to-end

• Own renewals and ensure timely retention of accounts

• Identify and drive upsell/cross-sell opportunities

• Collaborate with Sales & Product teams

• Track progress and ensure customer outcomes are met

Desired Attributes:

• 1–3 years in Project Management, Customer Success / Account Management (B2B SaaS preferred)

• Bachelor's degree in engineering, Business, or related field

• Experience in onboarding, training, and adoption

• Exposure to renewals, upselling, or account growth

• Strong communication and stakeholder management skills

• Willingness to travel to customer sites

• Familiarity with CRM or customer analytics tools

• Experience managing multiple or enterprise accounts

Compensation & Benefits:

Compensation: As per industry standards

Accidental Insurance

Leave Policy: As per company norms

Hiring Process:

Screening & HR Discussion
Interview with Hiring Managers
Mettl Assessment
Final Interview Round
Offer Rollout & Feedback

Project Management & Customer Success – MetalCloud

Customer Success Representative