About Us:

Paytm is India's leading mobile payments and financial services distribution company. As the pioneer of the mobile QR payments revolution in India, Paytm builds cutting-edge technologies that empower small businesses with seamless payments and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology.

About the Role

We are looking for an experienced procurement and vendor management leader to drive the end-to-end sourcing, commercial management, supply assurance, and quality governance for Paytm's device ecosystem, including Soundbox and EDC/POS devices.

This role will own strategic procurement and vendor partnerships across two distinct device ecosystems:

Soundboxes co-developed and manufactured within India through partner ecosystems and component vendors
EDC/POS devices procured through global OEMs and international suppliers

The individual will be responsible for ensuring uninterrupted device supplies, driving commercial negotiations, optimizing capex utilization, improving device quality, and building scalable vendor governance frameworks.

The ideal candidate should bring strong expertise in procurement, electronics sourcing, vendor management, supply planning, commercial negotiations, and hardware quality management.

Key Responsibilities

Strategic Procurement & Sourcing

Lead end-to-end procurement strategy for Soundbox and EDC/POS device categories.
Drive sourcing decisions across domestic manufacturing partners, component suppliers, and international OEMs.
Ensure uninterrupted supply availability aligned with business demand forecasts and deployment plans.
Build scalable sourcing and procurement frameworks to support rapid business growth.

Vendor Management & Commercial Leadership

Manage relationships with manufacturing vendors, OEMs, and component suppliers.
Lead commercial negotiations covering:
Pricing and commercials
Supply commitments
Payment terms
Warranty and service agreements
Cost optimization initiatives
Develop strong vendor governance mechanisms including performance reviews, SLAs, scorecards, and escalation frameworks.
Build alternate vendor strategies and reduce supply concentration risks.

Soundbox Manufacturing Ecosystem Management

Oversee procurement and coordination across key Soundbox components including:
Batteries
Speakers
PCB assemblies
Plastic molds and enclosures
Other electronic and mechanical components
Work closely with manufacturing partners to improve assembly quality, yields, and production efficiencies.
Ensure robust coordination across minus-one vendor ecosystems and assembly partners.

EDC/POS Device Procurement

Manage procurement and supply planning for imported EDC/POS devices.
Coordinate with international OEMs and supply partners for production planning, shipment tracking, and inventory readiness.
Ensure compliance with import regulations, certifications, and quality standards.

Device Quality & Reliability

Own device quality governance across procurement and manufacturing stages.
Establish quality benchmarks, testing protocols, and acceptance standards.
Monitor field failure trends and collaborate with product, service operations, and engineering teams to drive corrective actions.
Improve device reliability, longevity, and merchant experience through continuous quality interventions.

Capex & Financial Governance

Own procurement budgets and capex planning for device categories.
Drive cost optimization initiatives while balancing quality and supply continuity.
Monitor device landed costs, inventory exposure, and budget adherence.
Partner with finance and business teams on forecasting and procurement planning.

Supply Planning & Operational Coordination

Work closely with supply chain, warehousing, deployment, and service teams to ensure smooth operational execution.
Align procurement plans with business demand forecasts and seasonal scale-up requirements.
Ensure timely replenishment and inventory availability across networks.

Leadership & Cross-Functional Collaboration

Build and lead a high-performing procurement and vendor management organization.
Partner closely with product, engineering, operations, finance, legal, and quality teams.
Drive a culture of operational discipline, commercial rigor, quality ownership, and execution excellence.

Ideal Candidate Profile

Experience

10–15+ years of experience in procurement, strategic sourcing, vendor management, or supply chain leadership roles.
Strong experience in electronics, hardware, devices, telecom, consumer electronics, fintech hardware, or manufacturing ecosystems preferred.
Exposure to both domestic manufacturing ecosystems and international sourcing/OEM management is highly desirable.
Experience managing component ecosystems and electronics manufacturing supply chains preferred.
Strong track record of commercial negotiations and cost optimization initiatives.

Skills & Competencies

Deep understanding of procurement and vendor management practices.
Strong commercial acumen and negotiation capabilities.
Knowledge of electronics manufacturing and hardware quality management.
Excellent analytical and financial management skills.
Ability to manage complex vendor ecosystems and cross-functional stakeholders.
Strong leadership and execution orientation.

Education

Bachelor's degree in Engineering, Supply Chain, Operations, or related field required.
MBA preferred.

Success Metrics

Device supply availability
Procurement cost optimization
Capex adherence
Vendor SLA compliance
Device quality and field failure rates
On-time delivery performance
Inventory and supply efficiency
Vendor diversification and risk mitigation
Procurement planning accuracy

Why This Role Matters

This role is critical to scaling Paytm's device ecosystem efficiently and sustainably. The leader will directly influence supply continuity, device quality, merchant experience, and business profitability by building a resilient, cost-efficient, and high-quality procurement and vendor ecosystem across India and global supply networks.

AVP- Device Procurement and Strategic Sourcing