Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Analytics Cloud

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve system stability and optimize support processes.
Mentor junior team members to enhance their technical and problem-solving skills.

Professional & Technical Skills

Must To Have Skills: Proficiency in Oracle Analytics Cloud.
Strong analytical and troubleshooting abilities related to business intelligence platforms.
Experience in monitoring and maintaining enterprise-level analytics solutions.
Ability to interpret complex system logs and diagnose issues effectively.
Familiarity with data integration and reporting workflows within analytics environments.

Additional Information

The candidate should have minimum 7.5 years of experience in Oracle Analytics Cloud.
This position is based at our Gurugram office.
A 15 years full time education is required.