Roles & Responsibilities

Hands-on design, development, and deployment experience with the ServiceNow platform
Experience implementing and managing ServiceNow GRC (Governance, Risk, and Compliance) and IRM (Integrated Risk Management) in an enterprise production environment
Strong implementation experience including solution configuration and customization for all components of the ServiceNow GRC product and Audit Management
Solid knowledge of ServiceNow ITSM modules, including:
Incident, Problem, Change, CMDB, Asset, and Service Catalog
Ability to assess vendor security using Compliance and Risk applications
Proficient in leveraging ServiceNow GRC tools to track, monitor, report, and remediate findings
Strong scripting skills, proficient in JavaScript and ServiceNow JavaScript APIs
Experience working with Agile teams, methodologies, and tools in a virtual/remote environment
Ability to create and manage:
Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Data Policies, UI Scripts
Capable of troubleshooting basic configuration/script issues
Proven ability to manage multiple complex tasks simultaneously
Able to work both independently and collaboratively with customers and delivery teams on implementations and remote services
Regularly attends and actively participates in project meetings, including:
Requirements review, validation sessions, and SCRUM ceremonies
Excellent communication, presentation, and writing skills
Passion for advising and guiding customers to maximize product value and stay updated with latest ServiceNow features

Certifications & Qualifications

ITIL Foundation certification
ServiceNow Certified IRM Developer
ServiceNow Certified System Administrator

Servicenow GRC Developer / Lead