Role Overview

We are looking for a highly experienced Senior Incident Manager (Incident Commander) to lead and orchestrate high-severity incident response across large scale, distributed infrastructure environments.

This role requires a strong blend of technical depth, leadership capability, and real time decision-making under pressure.

Must-Have Skills (Non-Negotiable)

1. Incident Command & Leadership

- Proven experience handling P1 / P0 incidents in enterprise environments

- Ability to act as Incident Commander during critical outages

- Strong decision-making in high-pressure, multi-system failure scenarios

- Experience managing war rooms / bridge calls

2. Advanced Networking & Infrastructure Expertise

- Strong hands-on knowledge of:

BGP, OSPF, EIGRP

TCP/IP, Subnetting, QoS

WAN / SD-WAN / Data Center Networks

- Understanding of:

Spine-leaf architecture

Routing issues, latency, packet loss troubleshooting

- Exposure to:

Load balancing, DNS, DHCP, Network security

3. Cross-Functional Coordination

- Experience coordinating with:

Network teams

Infra / Cloud teams

Field Operations

- Ability to drive resolution across multiple teams simultaneously

4. Stakeholder Communication

- Strong communication skills with ability to:

Present updates to leadership / business stakeholders

Translate technical issues into business impact

- Clear, structured, and confident communication during incidents

5. Root Cause Analysis (RCA)

- Experience leading deep-dive investigations

- Ability to identify:

System failures

Network anomalies

Performance issues

- Strong documentation and reporting skills

6. Monitoring & Troubleshooting

- Experience with enterprise monitoring tools

- Ability to analyze:

Latency

Throughput

Availability

Proactive issue identification

7. Availability & Shift Flexibility:

- Willingness to work in:

24x7 environment

On-call rotations

- Ability to respond to incidents in real-time

Good to Have Skills:

- ITIL / Incident Management certifications

- Experience in large-scale global operations (NOC / Cloud / E-commerce)

- Knowledge of:

Disaster Recovery & Business Continuity

Automation / scripting (Python, etc.)

- Experience in process improvement / problem management

Key Responsibilities (Summary)

- Lead critical incident response and resolution

- Act as primary escalation point

- Drive technical triage and coordination

- Communicate with executive stakeholders

- Perform RCA and implement preventive measures

- Improve incident management processes

Ideal Candidate Profile:

- 8–15+ years of experience

- Background in:

Network Engineering / NOC / Cloud Ops

- Prior experience in: Verizon / Nokia/ Microsoft / large enterprise environments (preferred)

Network Major Incident Commander