Location: Mumbai (On-site)

Experience: 3-6 years

Department: Customer Success

About DoubleTick:

DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores, WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organisation.

DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.

For more details, check out our website : https://doubletick.io

Job Overview:

As a Partner Success Manager, you will be responsible for managing and growing relationships with strategic partners, resellers, agencies, and enterprise stakeholders using DoubleTick's platform. You will act as the primary point of contact for partners, ensuring successful onboarding, adoption, engagement, and long-term retention.

You will collaborate closely with Sales, Product, Customer Success, and Operations teams to help partners maximize business outcomes through WhatsApp automation, conversational commerce, AI bots, and customer engagement workflows. The ideal candidate is customer-focused, proactive, commercially driven, and passionate about building scalable partner relationships in a fast-growing SaaS environment.

Key Responsibilities:

Own end-to-end partner lifecycle management including onboarding, enablement, adoption, retention, and growth.
Build strong relationships with channel partners, agencies, enterprise clients, and strategic accounts.
Conduct regular business reviews and success planning sessions with partners.
Identify growth opportunities and drive upsell/cross-sell initiatives in collaboration with the sales team.
Ensure partners are effectively utilizing DoubleTick's platform capabilities and automation features.
Coordinate with internal teams to resolve partner concerns, technical blockers, and operational challenges.
Track partner performance metrics, engagement levels, and success KPIs.
Deliver product training, feature walkthroughs, and best-practice guidance to partners.
Gather customer feedback and collaborate with product teams to improve partner experience and product adoption.
Maintain accurate partner records, reports, and communication updates in CRM systems.
Support strategic initiatives to scale partner ecosystems and improve retention rates.

Requirements:

3–6 years of experience in Partner Success, Customer Success, Account Management, or SaaS relationship management roles.
Strong communication, presentation, and stakeholder management skills.
Experience working with B2B SaaS products, CRM platforms, or customer engagement tools.
Ability to manage multiple partner accounts in a fast-paced startup environment.
Strong analytical, problem-solving, and relationship-building abilities.
Customer-first mindset with strong ownership and execution skills.
Familiarity with WhatsApp Business APIs, automation platforms, or conversational AI is a plus.
Experience with tools like HubSpot, Zoho, Salesforce, or similar CRMs is preferred.

Good to Have Skills:

Experience managing channel partners, resellers, or agency networks.
Understanding of conversational commerce, customer engagement, and automation workflows.
Knowledge of AI-driven customer communication tools.
Startup or high-growth SaaS experience.

Why Work With Us

Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path.

Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems.

Career Flexibility – Explore transitions into roles like Product Manager and beyond.

Supportive Culture – Work with a friendly, approachable team and management that values people.

Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team.

Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.

Hands-On Innovation – Be directly involved in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions