We are seeking a talented individual to join our Claims Service team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist – Claims Service (Grade C1)

What can you expect

Excellent exposure to claims handling and ability to directly influence client outcomes.
Opportunity to enhance Claims knowledge and understanding & client management skills
As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.
Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically handle the claim with limited support.

We will count on you to:

Client Service Management:

Claims Management:

Manage claim files based on policy coverage and conditions, ensuring that all claims are processed accurately to avoid any deniability.
Take ownership of claims workflows/portfolio from initial advice and collection through to claim settlement, ensuring that traction is maintained by the processing team for market agreements and payments in line with claim priority status.
Deliver assigned tasks for each claim file without deviation, including file reviews, email filing, aged claim monitoring, and proactive communication with the processing team, markets, and intermediaries to facilitate timely settlements.
Maintain complete product knowledge of core business units

Quality Assurance and Compliance:

Ensure no errors and omissions (E&O), data protection act (DPA) breaches, or process violations are found in claim files under your ownership.
Meet auditing targets for cases across business units monthly. Maintain high levels of accuracy with minimal impact findings in the Technical Manager's audit of auditors.
Maintain quality and productivity scores in accordance with the KPI grid, striving for continuous improvement.

Ideation & process Improvement

Actively contribute to the ideation process by proposing innovative solutions and enhancements to existing claims processes and workflows, driving continuous improvement.
Collaborate with cross-functional teams to implement new initiatives and best practices that streamline operations and elevate the client experience
Reduce the claim payment cycle & Improve the collection of funds outstanding from carriers over

Team Development and Mentorship:

Work with high-potential team members to develop their skills and readiness for advancement to the next level.
Efficiently drive assigned operational projects and deliver significant development improvements.
Mentor, coach, and manage knowledge within the team
Compliance, Regulatory and Procedural Responsibilities
Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
Appropriate usage of Marsh Speciality's systems to monitor, record and retain information
Demonstrate clear understanding of regulatory requirements
Proactively ensures compliance with regulatory and risks framework
Adheres to policies, guidelines and operating procedures
Keeps own knowledge and expertise up to date and relevant
Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

Understanding of Insurance Broking business of Marsh and terminologies
Know-how of markets/legislations/regulators/procedures governing our business
Technical aptitude, analytical skills and ability to acquire subject matter expertise on existing and new processes
Upto date on recent developments and happenings impacting our business
Extremely Good written and verbal communication skills
Ability to prioritise and organise tasks, work within stiff timelines
Ability to work independently and as part of the team
Demonstrate confidence in talking to clients, stakeholders or colleagues both in spoken and written communication.
Willing to go the extra mile in order to achieve the best possible outcome
Positive attitude to change and willingness to embrace the advantages

Education: Graduate

Experience: 3-4 years of experience in Insurance Claims Handling.

What makes you stand out

CII certification
Post-Graduation/Certificate Courses in Insurance

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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Specialist - Claims Service