General requirements:

Lead, motivate, and mentor team leaders as your team, fostering a collaborative and productive work environment.
Be responsible for all client-facing operations.
Manage the resource levels in client teams in conjunction with the Operations Manager and GM
Develop team Leaders via Navigates Performance Development Plan.
Ensure that all client team members are up to date with training requirements, by liaising with TL's as to requirements.
Report to GM

Specific requirements:

Team management
Ensure all timesheets are submitted by due dates, and budget hours entered for all tasks. TL's to update their staff / clients. Manager to make sure it's done.
Manage Team capacity, allocating overload to available staff (possibly across teams)
Ensuring that all team members are progressing well and performing according to their role. Undertake quarterly performance management meetings TLs, ensuring each TL does the same for their Team.
Encouraging the growth of the team through ensuring mistakes are reviewed and everyone learns from them, via the Navigate Learning Review process.
To monitor the effectiveness of training for new joiners and suggest operational training for existing staff based on the requirements.

Operations management:

Ensuring client work is delivered on time.
Ensuring Statutory lodgements and Payments are approved, loaded and communicated to the client ahead of the due date.
Liaising with the General Manager to ensure review points in client financials are incorporated into future months.
Overflow resources where a TL is absent, including assuming charge of the team and their deliverables (working closely with the Team Accountant to ensure nothing missed).

Solution thinking:

Ensure all the SOPs are in place and get it updated regularly.
Client-specific manual kept up to date for each of their clients.
Training program in place for all staff according to Perf reviews (once done)
Ensure that each staff member has a buddy for each role. TL to manage the training, but the Manager to ensure TL has assigned a buddy to each role.
Ensuring that the incoming Team member signs off all handovers before the outgoing team member leaves the organisation.

Key Personal Skills:

Provide ongoing Leadership, feedback, coaching, and support to enhance Team Leader performance.
Strong communication skills, ensuring that deadlines are clear, and advising any potential issues in advance where possible.
Strong people management skills, with the ability to influence Team Leaders to deliver what is needed
Solution thinking, focussing on developing solutions to issues that arise.

Education:
B.com, M. Com, Inter CA, CA, CMA, & relevant accounting and team handling experience.

Operations Manager- International Accounting