#BAL_DTC

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do jobs never done before.

Function: Sales

Reporting To: Zonal Sales Manager

Purpose of the Job

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

Key Deliverables

Store Operations & Audit / Compliance

Adherence of Store Operations in line with pre-defined SOPs
Ensure that the look and feel of the store is as per guidelines/standards
Track efficient Cash handling; prevent shoplifting / ensure safety and security
Visual merchandising as per plan / guidelines
Inventory and stock management to prevent stock-outs or excess Inventory
KPI reporting as per guidelines and on-time

Strategic Roll Outs

Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
Manage closure of current store during refit & conversion

Skills Required

High energy
Strong process orientation
Project management skills
Appreciation of need for Customer Experience delivery
Building & nurturing partnerships
Influencing skills

Profitability

To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
To ensure required MIS & tracking at CRO levels
Manage Store expenses are as per plan
Provide suggestions /feedback to improve store productivity

People Development / Team Management

To ensure daily roistering & briefing to outsourced store staff
Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
Ensure motivation & development of outsourced store staff

Customer Experience

Ensure adherence to CE guidelines
Manage staff allocation based on demand at point in time
Personally step in to handle demanding customers
Provide suggestions for improvements in CE

Educational Qualifications

Must have: Post-graduation, MBA or equivalent Business Management Diploma

Work Experience

Must have: 4-6 years work experience. At least 2 years in a Retail Business operations role.

Store Manager