Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Power Business Intelligence (BI)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system reliability and performance, thereby supporting business continuity and operational efficiency.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of application issues.
Document and communicate findings and solutions clearly to stakeholders.
Assist in the development and implementation of process improvements to enhance system stability.
Support junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft Power Business Intelligence (BI).
Experience in designing and maintaining interactive dashboards and reports.
Strong analytical skills to interpret data and troubleshoot application issues.
Ability to work with data integration and transformation processes within business intelligence environments.
Familiarity with performance tuning and optimization of business intelligence solutions.

Additional Information:

The candidate should have minimum 3 years of experience in Microsoft Power Business Intelligence (BI).
This position is based at our Pune office.
A 15 years full time education is required.

, 15 years full time education