Position: Jira Administrator

Duration: 60–90 days (Fixed-term consulting engagement) Location: Onsite (as required)

Role Overview

We are seeking an experienced Atlassian consulting partner or Jira administration specialist with 3+ years of experience to lead a Jira Standardization and Governance Initiative. The consultant will assess the current Jira environment, rationalize configurations, and establish a standardized operating model with clear governance, ownership, and best practices. The engagement will cover assessment, design, implementation, testing, deployment, training, and operational handover.

Key Responsibilities

Conduct a current-state assessment of Jira projects, issue types, custom fields, workflows, screens, schemes, boards, dashboards, filters, automations, permissions, and reporting dependencies.
Develop and implement a target-state governance framework including:
Naming conventions, ownership, and change control
Exception management and archive criteria
Issue type taxonomy and workflow standards
Field governance and mandatory field requirements
Rationalize and implement approved configuration changes while minimizing disruption to teams, integrations (AHA, Salesforce, etc.), and reporting.
Lead implementation activities including regression testing, UAT support, production deployment, rollback planning, and hypercare.
Deliver comprehensive documentation including:
Jira Administration Runbook
Governance Handbook
Workflow and issue type catalogs
Change and rollback documentation
Training materials and closure report

Required Skills & Experience

Proven expertise in Jira administration, configuration, and governance.
Hands-on experience with UI, API, CI/CD, and automation programs.
Strong background in workflow design, issue type taxonomy, and field governance.
Experience integrating Jira with AHA, Salesforce, and other enterprise systems.
Ability to lead end-to-end delivery: assessment, design, implementation, testing, deployment, and training.
Track record of delivering comparable engagements in enterprise environments.